Opening & Closing the Branch
This is the security question for SNM.
What is "Do you have a mortgage department there?"
location of the robbery packet.
What is the greeter station?
This is the tool you must utilize with regard to check deposits.
What is the check hold calculator?
This is the minimum and maximum amount you can work off of when adjacent to a TCR.
What is $2,500 and $2,750?
This is the maximum amount you can work off of on Express.
What is $250?
These are the steps needed when an NFCU employee visits the branch and requests access.
What is see government-issued ID and look up in Employee Directory?
This is how often the branch team members take part in robbery training
What is Monthly?
For a personal check $1,000 or over, this is when the funds are made available.
What is 2 business days?
This is the maximum amount you can work off of when Encore is offline (non-adjacent).
What is $10,200?
These are two places we can store our cash bag keys.
What is in the reserve vault and in team member's possession?
This is changed at the beginning of each quarter. The first day of the quarter.
What is the All-Clear signal?
This is the location of the ESP device.
What is the drawer in the vault room next to the reserve vault?
These are reasons to place an extended hold on check deposits.
What is doubt of collectability, repeated overdrafts, emergency conditions, and returned checks? DRER
This is required to be utilized for every member transaction .
What is the online ID Checking Guide?
This prohibits the same credit union employee from approving and disbursing a loan.
What is segregation of duties?
This is when it is okay for only one team member to be in the branch.
What is during opening procedures?
These are the post-robbery roles.
What are Crime Scene Preserver, Robbery Reporter, Post-Robbery Coordinator, Witness Collector, and Team Leader?
Name all 9 examples of next-day items.
What are US Treasury checks, US postal money orders, state and local government checks, cashier's, certified, official, and teller's checks from other institutions, Federal Reserve Bank checks, Federal Home Loan Bank checks?
These are examples of acceptable proofs of address.
What are voter's registration card, paystub, vehicle registration, insurance documents, bank statement, tax documents, utility bill, and W2?
These are the required disclosures for new memberships with a checking product.
What are RIBS.. Current Rate Sheet, Important Disclosures (NFCU 606) NFCU Products & Services Form/Brochure (NFCU 1314), Schedule of Fees and Charges (NFCU 2043ep), Navy Federal Debit Card Disclosure , if applicable, Direct Deposit Instructional Editable PDF, if applicable
This is what you do this if the All-Clear signal is not up within 10-15 minutes.
What is call the branch and ask security question?
This is who should be notified first after a robbery has occurred.
What is a team leader or another team member?
What is a 5 business day hold?
These are the amounts of each denomination we buy at the beginning of the day with an adjacent TCR.
What is 100, 80, 80 (or $100, $800, $1,600)?
This is the purpose of NFCU Instruction 0189.
What is enabling employees to confidentially and anonymously report suspected fraudulent activity without fear of retaliation?