CX
These 5 team members make up the CX Support team.
Who are, Ian Groeschel, Iesha Morales, Jessica McBryde, Sarah Dunlap and Terrance Knight.
These two team members coordinate approximately 250 project shipments a month.
Who are, Edmond and Erica.
This service type provides delivery to the first threshold/dry area/lobby/front door.
What is, free front door.
How many states have the Project Managers traveled to this year?
What is, 24 states.
How many total tenants do we have at all three VariSpace locations?
What is, 26.
The team handles interactions from this total number of queues.
What is, 13 queues – Phone, Chat, Contact Us NA, Contact Us EU, Contact Us AU, Amazon, Walmart, CDW, Office Depot, Fitter, Issue Resolution, Issue Resolution and EU Sales.
In which states and countries are our warehouses located?
What is, Texas, Pennsylvania, Georgia, California, Canada & Australia
This service type provides delivery to a loading dock or curbside, with a liftgate if no loading dock is available.
What is, freight delivery.
What is the requested minimum lead time for a project?
What is, 15 business days.
How many moves and changes have we completed at headquarters this year?
What is, 7.
This method is the best way to send an internal request to the CX Support Team.
What is, sending an email to returns@vari.com or issueresolution@vari.com with detailed info on what you or the fan needs help with.
How many dispositions does a return have once it has been inspected at the warehouse?
What is, 3. Active, -dn, and dispose.
On average, how many Amazon packages do we ship per month?
What is, 2,600.
What is the average number of shipments per project?
What is, 2.
How many client mockups have we completed at HQ this year?
What is, 5.
Urgent requests require immediate attention. You need to _______ to request immediate support from the CX Support Team.
What is, chatter the @CX Support Team on your support case in Salesforce.
Approximately, how many units do we ship weekly.
What is, 12,000 units.
On average, how many ocean containers do we import per month?
What is, 52.
On average, how many days is a Project Manager onsite for an installation?
What is, 4 days.
FY23 and FY24, how many tenant spaces did the PM team deliver?
16 New Spaces (188101K RSF), 5 Renewals (90605K RSF)
While completing calls, chats, emails, and RMAs, the CX Support Team averages ____ interactions each week.
What is, 700!
______________ are side projects performed at the warehouse to revise and/or modify a SKU that did not meet the initial quality, standards, or specifications.
What is, reworks.
Which 4 countries do we import from?
What is, Taiwan, China, Vietnam, and South Korea.
What is the furthest state we have installed?
What is, Alaska.
Who are, Orianna and Desi.