Reservation
The most popular SWAP program
What is 2 SWAP program? 68% of subscribers!
Name 4 non national carriers currently in use
What are TForce, Breakaway, CDL, Veho, Returnmates, UDS, Pandion
Give 3 of the top 10 CX contact reasons
What are:
1. Cancel membership - 15.0%
2. Membership FAQ - 9.1%
3. Fit Issue - 7.3%
4. Quality Issue - 6.5%
5. Return Label - 6.0%
6. Order adjustment - 5.8%
7. Inbound scan issue - 4.3%
8. UPS - Inbound - 4.2%
9. UPS - Outbound - 3.5%
10. Order status - 3.2%
% of units going back to rack in less than 48hrs (excl. we) [+/- 10%]
What is 72%?
Target is 75%
# of different active styles [+/- 2k]
What is 19,467?
The % of reserve orders last week [+/- 5%]
What is 16%?
Was trending at 20% expected to decrease to 13% on average for FY22
% of x-ship users [+/- 8%]
What is 67%?
But only 51% are using cross ship in the way we usually think about it:
Promis > New order> Dropoff > Receive
Average inbound CX contact rate per order [+/- 10%]
What is 42%?
Most common garment defect
What is stain?
2. Damage
3. Odor
Average # of turn for a garment before a damaged deactivation [+/- 3 turns]
What is 15.7?
# of orders in the network last week [+/- 10k]
What is 67k?
% orders returned through consolidation point last week [+/- 5%]
What is 26%?
Targeting 35% by end of H2
Subscription PO rate last month [+/- 0.5%]
What is 1.7%?
Was 0.8% in September - mostly driven by new employees
Putaway UPH (Unit Per Hour) in Secaucus [+/- 40]
What is 280?
It was 80 pre randomized putaway!
# of new receipts in H2 2021 [+/- 50k]
What is 300k units?
Average number of units per groups [+/-0.3]
What is 3.5?
It used to be 2.2 with unlimited!
# active dropboxes & partner dropoff points [+/- 30]
What is 318?
We have 33 physical dropoff & 285 staples dropoff points.
Reserve PO rate [+/- 1%]
What is 4.1%?
Was in the 8-10% in August-September
Average number of times cleaned last month [+/- 0.2]
What is 1.05?
Was 1.3 in august
Direct disinfect + reducing rework are coming!
# of units deactivated for damaged in 2021 [+/- 20k]
What is 115k?