Customer Service
My actions speak louder than words
What is body language?
True or False When a patient tells us they have a new medication, we need to make sure it is in the medications list?
What is True. All medications need to be reconciled
What question is missed most when scheduling a patient for an appointment?
What is the question is this MVC/WC related
How often are Panic Buttons tested?
What is quarterly?
A provider can schedule this when they want to a patient to see another provider
What is a referral?
AIDET is a tool that we use each and every time with a patient, what does it stand for?
What is Acknowledge, Introduce, Duration, Explanation and Thank
True or False, I can look up my neighbors chart if I want to know when they had their last physical because I am curious?
What is False you must have a reason within your scope to enter someones chart?
What is to collect on the $$$ we have to write off for not having the correct information when scheduling?
Where would you find information on safety information?
What is Teams Pages and Intranet
I am the EPIC software program for the eye department
What is Kaleidoscope?
True or False, eye rolling, sulking, backhanded compliments, procrastination, withdrawal, and not communicating are great ways to be a team player?
What is False?
If someone has had cataract surgery, I need to enter this information where?
What is ROS
Person responsible for following the schedistration workflow?
Who is everyone who schedules appointments?
If there is a fire, what should I do?
What is find the nearest exit and meet my team in the designated area?
What is learning library?
What is the goal for Likely to Recommend for 2023
What is 88%
You can send messages to your coworkers in what area?
What is Secure Messaging and Staff Messaging?
What action is needed if the address doesn't match what the patient is telling us?
What is update the address in Flex and Epic?
What number should I call if there is an emergency?
What is 911 and don't forget to dial a 9 if using a Fairview phone?
I press this button to get assistance for EVERYTHING EPIC RELATED
What is F11?
True or False, Talking louder to a patient who has English as a second language is the best way to communicate with that person?
What is False, we should get an IPad to assist us in the communication process?
This is what the diagnosis is built off of?
What is Chief Complaint.
Who is the guarantor for someone with Medica Assisitance?
Who is self?
What does the green dot above the door on the door frame mean?
What is, this is a place to hide in the case of an active threat and the door locks.
What is the goal for provider utilization
What is 95%?