What is a developmental tool that should be filled out monthly by VCM on all opticians. Focuses on selling techniques; PROBE
100
7 years
What is the amount of time Optical retains HIPAA records & billing records; must be boxed seperate by year and in an appropriate box with correct label. Only VCM/optical associates can have key to optical records
100
9.0 or better
What is our goal for Customer Experience: Overall score
100
on each peg of modular
Where the modular label is placed?
100
Analyze, Diagnose, Remedy
What does ADR stand for?
200
Contact Lens Disensing Checklist
What should we use with every contact purchase to inform patients and recommend products to keep eyes lubricated, and contacts clean and disinfected
200
Tested by an independant company for fluency in any foreign language
What is required with our Limited English Proficency to speak to a patient in any language other than English
200
$155 or better
What is our regional goal for average ticket
200
Daily
what is how often are outs scanned and reacted to?
200
monthly by VCM and Quarterly by MHWD
What is how often the optical compliance checklist is performed?
300
4pt check
What is a form that should have another optican, double check the measurements before entering in BOSS (if alone, then use it to double check yourself)
300
Copies of paper HIPAA acknowledgements
What a store is required to have if we do not have an electronic signature on file.
* Best practice, all new orders sign paper form
300
9% or better
What is our Markdown % goal
300
shelf label sheets
What is a copy of the modular labels placed in a sheet behind actual modular.
300
20% off second pair
What is sales program used to give cash paying customers 20% of their second pair of glasses, when the first pair is equal to or more than second.
** Also Assocaite discount
400
HIPAA maintenance log
What is a log all stores should have in a binder, that every person that works on anything in optical signs prior to working in optical center.
400
key log in managment office
What optians must be signing out and in keys on when VCM is not present. Both signatures are required.
400
7% increase
What is unit increase goal
400
written on tag of frames
What is section and place number
400
12 months, minus normal wear and tear; for any reason
What is our warrenty program?
500
P>R>O>B>E sheet
What is a form that is part of BPE and mandatory to use with each patient to determine what their Good, Better and Best option for glasses is based on occupation, recreation etc.
500
14th to 16th of month
What is the time period that optical is given to verify cleaning and equipement calibration on the wire.
500
Daily Double!!!
Extra points for your team!!
500
Right item, Right price
What is the first step of the RASPP process.
500
Calendarized, with documentation of who, what and where