Products
What is the safest lens?
Poly
If you have to replace a defective frame what do you do with the broken frame?
Give it to glory with the paperwork
What is the Transition KPI?
28%
True or False
A patient can use EGLP for a broken pair of glasses and put their new RX in them?
False
If a patient is having issues with their PAL and they are at dispense, What is the first thing you will do?
Try and adjust them.
What is the best PAL?
Optim True
When a patient is picking up a PAL or bifocal what would I give them so they can check the RX out?
Reader card
What is the AR KPI?
65%
True or False If a patient with VSP Medicaid wants a better PAL they can upgrade to w3+?
False
Poly must always be used with this type of frame?
rimless
What type of lenses are you not able to apply Crizal?
Bifocal
When picking up new glasses, every patient must do this?
Sign work order.
What is the Multiple KPI?
13%
True or false
A patient can get sunglasses and use insurance if they are getting their RX in the lenses?
True
How many times a week should you check your orders?
EVERYDAY
If a patient wants a PAL with VSP Medicaid what are you choosing?
Ideal Advance
When a patient is picking up glasses what is the first thing you ask?
Name and DOB
(Also will take did you get a phone call or text message )
What is the EGLP KPI?
37%
True Or False
You can use Hfh discount with a sunglasses package deal?
True
How much is a care kit?
11.99
When a patient wants a mirror transition, what else must the get?
Xtractive transitions
What is something important you should educate each patient about at pick up.
Adding EGLP
What is our remake KPI?
6.9%
True or False
You can use any color transitions with optim product?
False
Only Grey and Brown
Before an optician goes to lunch what should they do?
check the sign out log to make sure their aren’t too many opticians gone at once.