Nature and Process of Communication
1. To convert a message into groups of words, symbols, gestures, or sounds that present ideas or concepts is called __________________
encoding
In the Shannon-Weaver Model, what term describes the interference that distorts the message?*
A) Noise B) Encoding C) Decoding D) Feedback
A) Noise
What is a common cause of communication breakdown?*
A) Effective feedback
B) Clear encoding
C) Noise in the communication channel
D) Shared context
C) Noise in the communication channel
What is "intercultural communication"?*
A) Communication between people of the same culture
B) Communication within a single country
C) Communication between people from different cultural backgrounds
D) Communication that uses multiple languages
C) Communication between people from different cultural backgrounds
Maria and her friends joined in a group project. Their leader did not clearly explain their task. How can Maria respond in a way that effectively seeks clarification without making the leader feel uncomfortable?
A. Interrupt them and ask for clarification immediately.
B. Politely nod and pretend to understand their response.
C. Criticize their response and point out its lack of clarity.
D. Summarize their response and ask, "Did I understand that correctly?"
D. Summarize their response and ask, "Did I understand that correctly?"
Which of the following elements of communication refers to the setting in which the communication takes place?
a. context
b. place
c. setting
d. venue
context
Berlo’s SMCR Model of communication emphasizes which four key components?*
A) Sender, Message, Channel, Receiver
B) Source, Message, Channel, Receiver
C) Sender, Medium, Content, Audience
D) Source, Medium, Content, Audience
A) Sender, Message, Channel, Receiver
Which of the following is NOT typically considered a barrier to effective communication?*
A) Language differences
B) Emotional state
C) Active listening
D) Ambiguity in the message
C) Active listening
Which communication style is more commonly found in individualistic cultures?*
A) High-context communication
B) Low-context communication
C) Nonverbal communication
D) Indirect communication
B) Low-context communication
2. You are a call center representative who sells gadgets and one of your customer complaints about an issue with the product they bought. How are you going to respond to their complaint?
A. Express your frustration with the product issue.
B. Transfer the customer to a different department.
C. Disregard the complaint and end the conversation.
D. Apologize sincerely and offer a solution or assistance.
D. Apologize sincerely and offer a solution or assistance.
Which of the following types of noise or interference is present when a communicator suffers from difficulty in hearing sounds due to a hearing impairment?
a. physical noise b. semantic noise
c. physiological noise d. psychological noise
physiological noise
Which communication model highlights the importance of simultaneous and ongoing interaction between communicators?*
A) Linear Model B) Interactional Model
C) Transactional Model D) Shannon-Weaver Model
C) Transactional Model
In communication breakdown, what role does "noise" play?*
A) It helps in encoding the message clearly
B) It distracts or distorts the message
C) It enhances the clarity of the communication
D) It ensures feedback is accurate
B) It distracts or distorts the message
In high-context cultures, communication is often:*
A) Direct and explicit
B) Indirect and implicit
C) Based primarily on written messages
D) Focused on individual achievements
B) Indirect and implicit
Which of the following functions of communication is the least to be observed during the school’s morning assembly?
a. Control/Regulation
b. Information dissemination
c. Motivation
d. Social interaction
c. Motivation
What do you call the process of interpreting the encoded message of the speaker by the receiver?
a. encoding b. sending
c. decoding d. transmitting
decoding
According to Schramm’s Model of communication, the concept of "overlap" refers to:*
A) The common experience or knowledge between sender and receiver
B) The feedback given by the receiver
C) The sender’s message being influenced by external noise
D) The channel through which the message is sent
A) The common experience or knowledge between sender and receiver
Effective communication can be enhanced by:*
A) Minimizing the use of feedback B) Reducing the clarity of the message C) Ensuring an open and respectful environment D) Increasing the complexity of the language used
C) Ensuring an open and respectful environment
Which of the following is an example of nonverbal communication that can vary across cultures?*
A) Verbal expressions
B) Written texts
C) Gestures and body language
D) Email communication
C) Gestures and body language
Which of the following language of gestures can aid a mother who is looking for her lost toddler at a train station?
a. Use hands to illustrate size and height of her son b. Hit a wall to emphasize the urgency of the situation c. Shake head sideways to mean she has no idea where her son is d. Connect the thumb and index finger into a circle and hold the other fingers straight to express
a. Use hands to illustrate size and height of her son
5. In the communication process, noise refers to:
a. The background sound in the environment.
b. Any interference that distorts or disrupts the message.
c. The physical distance between the sender and receiver.
d. The type of channel used for communication.
b. Any interference that distorts or disrupts the message.
The Barnlund’s Transactional Model of communication suggests that communication is:*
A) A linear process with a clear sender and receiver B) A circular process with continuous feedback C) A one-way process with no feedback loop D) A sequential process with a fixed order of events
B) A circular process with continuous feedback
In a workplace setting, which action is most effective for addressing communication breakdowns?*
A) Avoiding discussions about the issue B) Increasing the volume of speech C) Implementing regular feedback sessions D) Restricting communication channels
C) Implementing regular feedback sessions
The term "acculturation" refers to:*
A) The process of fully adopting a new culture
B) The process of maintaining one's own culture while adapting to a new culture
C) The rejection of one's own culture in favor of another
D) The complete rejection of any new cultural practices
B) The process of maintaining one's own culture while adapting to a new culture
Which form of communication is exemplified by a certain look or glance?
a. Verbal communication
b. Oral communication
c. Written communication
d. Nonverbal communication
d. Nonverbal communication