Welcome to OTF
Time for an intro to arrive
30 Minutes
Trifecta
Science Backed, Technology Tracked, Coach Inspired
Responsible for 7 day, 14 day, 21 day, 28 day follow ups
What is SA, HC, C, ASM/SA
Order of Fitness Orientation
What is Treadmill -> Floor -> Rower -> OTbeat
Seconds it takes to make a first impression
20 Seconds
5 components of a hand off
What is
1. Introduction
2. Current Fitness Routine
3. Goals
4. Exercise Restrictions
5. Save 5 after class so coach ___ can go over your graph and we get get you signed up for a membership.
Orangetheory Values
What is Accountability, Integrity, Innovation, Community, and Passion
Transfer Policy
What is Only Founders Rates can be transferred
The Zone %
What is Zone 1: 50-60%, Zone 2: 61-70%, Zone 3: 71-83%, Zone 4: 84-91% Zone 5: 92-100%
3 A's
Attitude, Approach, Appearance
30 Second Pitch
What is We are offer full-body group workouts with options inside and outside of the studio to simply give you more life. We focus on heart rate based interval training guaranteed to produce results from the inside out. Our workout is backed by science and designed to supercharge your metabolism for more results. Tracked by technology so you can monitor your results in real time. Each workout is lead and inspired by certified personal coaches to make sure you dont over or under train.
CEO
Who is David Long
All Membership Class Pack Options with Pricing
Premier - $179
Premier FAO/Corp/6mo -$169
Elite -$119
Elite -FAO/Corp/6mo -$109
Basic -$79
5 Pack -$120
10 Pack -$225
20 Pack -$375
30 pack -$499
Example of BEST handback
body language, Effective listen, specifics, teamwork
Fronting
Angle your 3 T's (toes, torso, top) towards who you are greeting
Epic Handoff
What is energy, purpose, instructive and caring
KPI % for Attrition
<5%
Blacklist
The Blacklist is to prevent members from appearing on the OTbeat screen once they have completed a class for the remainder of that day. This keeps members who have taken the previous class from appearing on the OTbeat screen while checking in for the next class.
8 Components of the Orangetheory Workout
Lobby Experience, Warm Up, Set-Up, Tread Blocks, Rower Blocks, Floor Blocks, Transitions, Mobility Matrix
Perfect Handshake
Palm to palm, vertical, pump it, reciprocal, dry
8 Components of the Intro process
What is the meet and greet, client intake, intro to Orangetheory, the hand off, the fitness orientation, the workout, the hand back, the close.
Creators of Orangetheory
Ellen Lathum, David Long, Jerome Kern
Recalibrate Rower/Tread
APPS->OTConnect -> Force stop -> Clear Cache/Clear Storage/ -> Readd using FFE
EPOC
What is the result of an elevation in oxygen consumption and metabolism (Resting Energy Expenditure), which occurs after exercise as the body recovers, repairs, and returns to its pre-exercise state. This can happen for up to 24 hours
Listen 360
What is a platform in which members, prospects and terminated members can leave feedback on their experience