Telephone Inquiry
What is the first question you ask when answering the phone?
Are you a current member with us?
What are the five objections
Spouse
Money
What are the steps to overcoming an objection
Empathize
Isolate
Redirect
Make a suggestion
If someone calls in to request a freeze, who do you assign the contact log to?
Tim or Alexis
What makes our treads special?
Flex decks
If someone says "no, I'm not a member" which 3 tools are you utilizing?
TI,CI, Orangebook
What is the X-FACTOR
Their "why" the reason behind them coming in
DOUBLE JEOPARDY
What is the code to make the burn $40
40BURN
When do you assign a contact log to everyone, or "any"
Never
What are the three types of cardio, and the parameters of them, on the tread?
Power walker 3.5-4.5
base-1-3% push 6% or greater all out 10% or greater
Jogger 4.5-5.5 push 1-2 mph greater all out 1-2 mph greater
Runner 5.5+ push 1-2 mph greater all out 1-2 mph greater
What four pieces information needs to be collected for their otbeat profile?
name, email, DOB, weight
What step of the 7 steps of the sales process uses the information found in the CI
The hand off
What is required for a perfect profile?
Pic, name, number, email, emergency contact, address,
DOUBLE JEOPARDY
What do we contact log when someone first joins?
24 hour with what membership and otbeat assigned to self and 21 day assigned to Noelle
What does EPOC stand for and explain what it means
Excess post exercise oxygen consumption
"basically your body is transporting oxygen faster than youre able to take it in, leaving at a deficit, it takes 24-36 hours and burns 15-20% more calories to reach back to homeostasis
DOUBLE JEOPARDY
What 3 pieces of information must be gathered immediately when a non member calls?
Name, Number, Are they local to the area?
Give an example of a question that overcomes "think about it objection"
How long have you been thinking about achieving these goals?
One free class, One free late cancel, An orange towel, An orange bottle, A free otbeat rental, 50% off one retail item, one free water.
Which documents are required for a new member? and what special piece is required for a pack?
CI,RULE,MA,POS,IDs, and Receipt
Why are free weights important to use over machines?
Build stabilizer muscles/balance
What must we email to our intros when we book them for class?
CI, RULES, INTRO VIDEO
DOUBLE JEOPARDY
What question, if answered correctly, can get the x factor, and any objection they will give you?
On a scale of 1-10, how passionate are you about achieving your fitness goals?
Name 4 of the 6 things you need to explain during onboarding.
30 day cancel policy
prebooking
5 min rule
freeze
What do you make a yellow alert? what do you make a red?
Documents required
CR and Injuries
DOUBLE JEOPARDY
Why doesn't the personal trainer pay rent?
They're squatting