Target
How do you find the account balance on Target?
Account enquiry
Financial details
Name 5 schemes/support services ST offer
Water direct
BDS
STTF
Watersure
PSR
Matching plus
Case management
Large print bills / Audio / Braille
Door step password
Name 2 DCAs
Moorcroft
Advantis
First Locate
UK Search primary collect
LCS
Past Due
Orbit collections
What is STW's preferred payment method?
Direct debit
What is the correct contact package for a watersure application pack?
Billing contact
Letter
Access
What is this years watersure scheme cap?
£419.35
What do you advise a customer if they have a CCC?
Have 30 days from claim date to clear claim balance in full to prevent a CCJ
If cannot clear balance CCJ will be issued which includes additional fees and can stay on the credit file for up to 6 years.
Account can be at risk of high court, AOE and COP
Cannot hold account
Can offer schemes
What should all payment plans be (except DD)?
Conditional
How do you simulate a bill on target?
Account - Tariff charges - Online
What is the maximum income to be eligible for BDS?
£20,048
How do you put a judgment through on carms?
Load account - Select Request judgement on the left hand side
How do you a balance transfer on target?
Account enquiry - Financial details - Edit - Transfer
Enter amount and reason
Enter account number in 'TO' box of where the balance is going
What is the eligibility criteria for matching plus?
Have a minimum of 2 years worth of arrears
Paid less than £60 in the last 12 months
Not be on BDS, Water Direct or have any court action in progress (cannot be with HCEA)
Whos name comes 13th alphabetically? (Using first names)
Elisabet Basford
How do you add a hold reason on target?
Account information - Additional data - Add - Choose from dropdown and save