Maintenance
Policies and Procedures
Customer Service
Potpourri
Inspections
100

The place were all work orders are submitted. 

Maintenance Request 

100

This hot item is not allowed in our units. Ever. 

Open flames (e.g. candles) 

100

Emails should be quickly responded to in this email address. 

orchard@orchardpropertiesar.com 

100

This is the number of units for Towne Park. 

247

100

Pre-Move-In inspections are submitted to this software.

Appfolio 

200

This is a common solution for re-starting a "broken" dish disposal or dish washer.

Flipping the breaker

200

The max weight of one animal should be under this limit. 

50 lbs

200

Noise complaints and other tenant issues should be documented in this location. 

Notes section in Appfolio 

200

This feature in appfolio is used to send prospective tenants applications when there is limited availability. 

Guest Cards 

200

A pre-move inspection should have a completed by date at a minimum of this number of days. 

3

300

Requests made for move-in inspections should be assigned to this person. 

Maintenance Tech 

300

The occupancy of a 2 bedroom/ 2 bathroom flat follows under this guideline. 

4 people max. Only 3 can be unrelated 

300

Noise complaints made should be addressed on this time frame. 

Same day

300

This is the cost of a 2/2 bed 3 mo executive unit at Sullivan Square. 

$2100 

300

Move-out inspections need to be completed are found on this part of appfolio. 

Move-out dashboard

400

The process of fixing a disposal requires this crucial step.

Spinning the disposal mechanism

400

The standard lease break offer requires this condition and we offer this term. 

A current job transfer of 50 or more miles away. We offer a 2 month notice period and 2 month's rent due beyond move-out, or 4 month's equivalent rent

400

Mail left in the office for current tenants should be handled in this fashion. 

Contact current tenant and ask if they would like to pick up the mail or if we can set the items in their unit

400

According to today's slides, this is the leased percentage at Sullivan Square. 

74.3%

400

This is the number of days in which deposit information should be returned to previous tenants based on our lease. 

30 days 

500

These three items should be checked in an A/C unit is not functioning.

Thermostats, internal breaker, external breaker 

500

This is the number of days in which a tenant must give written notice prior to lease expiration. 

60 days 

500

Sensitive information that comes in an email should be handled through this form of communication. 

Phone Call 

500

Our current working availability is quickly found on this feature using computer software. 


Tabs on google spreadsheet 

500

Mid-unit inspections are completed during this process of maintenance of the property. 

Pest Control