RESEARCH
review follow up notes
What do we do after we look at the Order?
When Goodworks has done all the processes but no progress
When can we submit an order issue?
add a note in mosai
What do we do if we are given a temporary fax number?
Avoid multiple calls
Why do we filter by Provider?
Ask when, and who is now responsible for the patient
what to do when the provider is already retired?
Red flags, doesn't match, doesn't make sense
When original provider is unable to or unwilling to sign and there is another provider that could sign
When can we submit an order change?
there is something missing or inaccuracy on the order received
What is a discrepancy?
ensure we are working on the correct patient
why do we select branches
multiple tries but still the same result
What constitutes as multiple attempts - order issue?
ph, fax, who we spoke to, provider name
What information can we find on demographic change, cpc note, cci note?
To compare the order date and the date provided by the office.
When did the provider last see the patient?
to see if any further research is necessary or if we can proceed to call
why do we need to look at the orders/ view the orders first?
still getting services from BAYADA
what does pt status "active" mean
to update or add what needs to be updated or added
Why do we send a Jira ticket?
Referral source is physician
Why do we need the 485 and I certify signed by the referring provider?
The order came directly from that provider and cannot be signed by anyone else
Why submit an order issue for verbal orders?
to check if there is already a signature and date, or if we need to continue
why do we look at order activities in mosai?
checking if the provider has another office/location
Why do we go to maintaining physicians
Called recently, signed, escalated
When do we tag orders as NOT CALLABLE?
The F2F was done by a nurse practitioner or a PA
What situation would permit a different provider to sign the attestation order?
It should be signed by the same provider
What is the rule for 485 and I certify orders?
Date is 4 or more days after the order date of the 485.
When do we need attestation orders signed?
send the created version
how do we send a clean copy of the order
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