Shipping Policies
What does OOS stand for?
Out of Stock
"The ............ is the percentage of orders a Seller cancelled prior to ship-confirmation within a set time. "
Cancel Rate
Which timeframe do we consider for LSR?
10 and 30 days.
Which Tenant do you need to select when opening a Paragon Case to the Seller?
SellExp.
What does AHD stand for?
Account Health Dashboard
What is VTR goal for US Sellers?
At least 95%
Using email to direct Buyers off Amazon is an example of which policy violation?
Diverting
What is the goal (%) and the timeframe considered for CR?
2,5% - 7 days
The Seller Experience Case should be left in this status as AHS asks for a viable Plan Of Action.
Pending Merchant Action
What is "CM" and what does it mean?
"Customer Messaging" - Buyer to Seller Communication
What are the requirements for a Tracking Number to be considered valid?
- It must be from an Integrated Carrier
AND
- It must have at least one carrier scan.
This is the time between when a Buyer places an order and the Seller must ship and confirm the order.
Handling Time.
Placed:15/05/2019 23:45 CEST
Charged:20/05/2019 17:04 CEST
Ship By:17/05/2019 23:59 CEST
Min EDD:23/05/2019 00:00 CEST
Max EDD:27/05/2019 23:59 CEST
When was this order confirmed? Is this considered as Late Shipment?
20th of May - Yes
In which Paragon Investigation tab you can find A-Z Claims and Chargebacks?
Disputes
In Paragon Investigation, Orders tab, you will find FBA orders with this acronym....
...AFN! (opposed to MFN)
Per the Amazon Drop Shipping policy, what are the requirements of the third part fulfilling an order?
It must be the Manufacturer, not the Retailer, and must have all the info related to the Seller on invoices, packing slips,....
Which is the Paragon Investigation queue you will need to use for opening ODR Tasks? Which one for LSR?
'trms-pi-op-ahs-block@amazon{marketplace}' for both
Name at least three defects or policy violations that can be solved by FBA.
NOTR, Damaged, Poor CS, Past EDD, no VT, OOS, PCSA.
When completing the ASIN/Defect Details section of the Paragon Questionnaire, what information should be included? (that's the body of your investigation!)
Metric, Time Frame, Order IDs, Defect/Root Cause
Name two acronyms that are synonym to "Seller Performance"
TRMS - S PRO
What is Renege? (Hint: where can we check when we do not know about some polocy/enforcement)?
Renege violations occur when sellers fail or refuse to complete orders due to shipping fees, sudden or increased demand, disbursement controls associated with account reviews, abandonment, etc.
Seller queued for ODR (2.67%) driven by NOTR and POOR CS complaints. No previous ODR warnings or enforcements. What action would you take?
Block MFN
A skewed order defect rate (ODR) occurs when a seller has an over-target ODR metric driven by a low number of defects in the context of a low overall sales volume (1-2 defects).
What do we do if Feedback Retaliatory is found on seller account?
Acquire L4 approval and send an outlook email to "internal-reports-op@amazon.{store}" and annotate on the account.
What is the meaning of “TAGSML” and “TAGLGR” in a VTR Task annotation?
"Small Items" and "Large Items"