Customer / Order Creation
True or False: When entering an address for a customer in the Military it's important to select the country in which the customer is stationed from the county drop-down.
False
When is the next catalog drop for Chef uniforms and what is the catalog number?
July 11 & ED. 154
Provide one country we do not ship orders to?
Based on the customer's bank how many days can it take for an authorization to drop from a customer account?
It may take up to 3 to 7 business days for an authorization to drop, depending upon the bank's policy.
Which embroidery service is only available to Chef customers?
****Daily double: Reference Riddle***
Ribbon
What factor determines if a domestic sales order will be taxed?
The delivery address.
Which UA collection is the most cost-effective?
UA BEST BUY
Which shipping service is only available on our website?
Global e _ International Shipping service
When is it required to place a journal order instead of a sales order for a customer?
****Daily double: Reference Riddle***
When the customer is ordering 10 or more items with unique embroidery.
If a customer is upset that we are not able to modify a sales order that was recently placed. What verbiage should you state to support that we are not able to modify orders once they are placed? Where can this information be found?
To ensure the fastest delivery possible, our warehouse immediately begins processing orders as they are submitted. It is not possible to make changes or cancel your order. Website under shipping US & US Territories
When placing a new sale order over the phone what 4 pieces of information is the customer required to verify about their account?
Name, Address, phone number, email address
Provide the Workfront path to remove a customer from a catalog subscription.
marketing request> Remove customer from the Mailing list.
A customer calls in and is upset because they are at a retail store and the product at the retail store are on sale but they don't have the item in the customer's size. When the customer views our website the item is not on sale. What would you advise the customer to explain the price difference?
****Daily double: Reference Riddle***
Retail stores are separately owned and operated, because of which the retail discounts are not valid on any online/catalog purchase.
If a customer gifts an order and the receiver returned the order who will be refunded and how will the refund be issued.
The original customer will be refunded in a check payment.
After creating a custom logo order which factor affects when the order is processed, embroidered, and delivered but does not affect the digitization timeframe?
The customer's approval of the logo
Backorder items are not allowed on __________ & _______ orders.
International and Canada.
In the on-hand inventory in AX which column should you refer to, to provide the customer with the overall inventory for a product?
****Daily double: Reference Riddle***
Total available
We can honor any new online/catalog promotional discounts if the customer has placed an order ___ to ___ hours prior to the go-live date.
24 to 48 hours
What is the name of the outlook inbox that customers can send custom logo pictures so that can immediately be updated to the sale order?
attachment@uniformadvantage.com (chef)
If a sales order is on hold in AX without payment what is the release status of the order?
Not Processed.
How many promotions can be applied to a single sales order? How are promotions applied to a sales order?
****Daily double: Reference Riddle***
Only one promotion per sales order. Promotions are applied via the source code.
Which two item status DO NOT allow backorders?
NOBO & Inactive
If an order ships via _____ ______ we can contact the carrier to correct/update the customers delivery address.
UPS Ground, UPS Next Day, UPS 2nd day< Any UPS Service.
Whats does the order status Delivered mean?
The order was shipped without payment.
In Scale which column indicates the last time, the sale order was updated by UAN?
Leading status date