Customer/Order Creation
What factor determines the shipping cost of a sales order?
Merchandise total
If a customer requests a catalog when can they expect to receive their catalog?
When the next catalog is dropped.
Which shipping service is used as the default shipping service for domestic sales orders with standard shipping?
R- Best Way ground
Name the embroidery service that is only available for Chef customers?
Ribbon
What is today's processing and delivery timeframe for a standard shipped domestic sales order?
Processing time: 24-48 business day
Delivery time: 4-8 business days
What factor determines if a domestic sales order will be taxed?
The sales orders ship to address.
There are two fields of information listed on the back of a customers catalog. What are those two fields of information?
Customer Number and Source code
What is the default source code if the customer is not able to provide a source for Chef Uniforms catalog number 0150?
CH0150DK or CH0150CALL
Name the option in AX that allows a sales order to be sent to SCALE within 5 minutes of the sales order being placed?
Expedite
If a customer is not able to provide payment for a sales order at the time you're placing the sales order which hold code should you place the order on?
Shortpay
Which payment types are not accepted over the phone as payment for a sales order?
Check & Money Order
Name that website that agents can reference to view old Uniform Advantage and Chef Uniforms catalog?
Name the two counties Uniform Advantage and Chef Uniforms is not able to ship to?
UK & Russia
If you have a question about a custom logo which internal department outside of UAN could you contact for assistance?
Special Services
What is the embroidery and delivery timeframe for a sales order with next day air shipping that was placed at 4:15 am today?
Embroidery timeframe: 24 business hrs
Delivery timeframe: 24 business hrs
When placing a new sale order over the phone what 3 pieces of information is the customer required to verify about their account?
Address, phone number, email address
Name the Uniform Advantage scrub collection that can be commercially laundered?
Strictly Scrubs
Name two US states that are only eligible for USPS priority shipping services?
Alaska & Hawaii
Name 3 file types that a custom logo can be provided in?
JPEG,BMP,TIF
Provide the hold code for sales orders that have a custom logo embroidery service?
CUST LOGO
If a customer's credit card declines while placing a sales order how many times can you reattempt the same credit card?
2 additional attempts = 3 attempts in total
Where can catalogs be shipped to?
Name the shipping service that is only available on the Uniform Advantage and Chef Uniform websites?
U -I-Parcel
In a line of embroidery, what is the size of a standard capital letter?
1/2 inch
What is the processing, embroidery, and delivery timeframe for a new custom logo order based on today's daily ops?
processing 1-2 business days
Embroidery: 7-10 business days
Delivery: 4-8 business days