Customer/Order Creation
Catalog
Product/Availability
Embroidery/Configuration
Order Modification/Order Holds
100

What factor determines the cost of shipping for an international sales order?

Merchandise total

** Double Jeopardy** 200 points

An address with a checked primary box indicates which kind of address?

100

Where can catalog subscriptions be shipped to?

US and US Territories. 

***Double Jeopardy***

In AX which feature displays that you completed a catalog request?

100

Name the option in AX that allows a sales order to be sent to SCALE within 5 minutes of the sales order being placed?

Expedite

100

What is the recommended amount of time a sales order can be placed on hold for CSR verify?

3 business days

 

200

When will the order be delivered for an embroidery order placed Friday at 6:30 pm est with Next day shipping if the upcoming Monday is a holiday? 

Wednesday.

200

What two pieces of important information are located on the back of a customer's catalog?

Source code & Customer number

**Double Jeopardy Question** 200 points

What factor determines if taxes will be applied to a sales order?

200

Name the website that agents can reference to view old Uniform Advantage and Chef Uniforms catalogs?

200

How many PDE fields in total are available in AX?

5 in total

***Double***

What information is displayed in the attributes?

200

How do you cancel a line item with a line status of invoiced?

You can not.

***Double Jeopardy*** 400 points

Which items on a partially released sales order can be modified?

300

What two factors determine which of the 3 shipping services offer by R-Best way ground determines which shipping service will be selected for the sales order. 

Price/time: Cheaps but fastest shipping service.

***Double Jeopardy*** 600 point

What is the shipping method code for an I-Parcel order?

 

300

What is the cut-off time frame for a customer to request a catalog and receive the next upcoming catalog?

A month before the in-home date of the catalog.

300

Name the Uniform Advantage scrub collection that can be commercially laundered?

Strictly Scrubs

300

If you have a question about a custom logo which internal department outside of UAN could you contact for assistance?

Special Services

***Double Jeopardy***

Name 3 file types that a custom logo can be provided in?

300

What is the processing, embroidery, and delivery timeframe for a new custom logo order based on today's daily ops?

Processing Time: 1 Business Day 

New Custom Logo Set-Up: 7-10 Business Days

Delivery Time: 3-7 Business Days  

****Double Jeopardy***

Provide the hold code for sales orders that have a custom logo embroidery service?

400

Which two US states do we not offer express shipping?

Hawaii and Alaska

400

If a catalog subscription is created for the incorrect address how do you cancel the request?

Submit a Workfront ticket.

400

What is the item number and color of a scrub pants that is available in size 8x?

35 navy 

400

In a line of embroidery, what is the size of a standard capital letter?



1/2 inch


**Double Jeopardy**

In a line of embroidery, what is the size of a standard lower case letter?



400

What does it mean when a  sales order is in not processed status and is highlighted red?

The sales order is on HOLD.

500

How can a customer in a country that we do not ship to receive a sales order from UA or Chef? Hint: Russia

Shipping it to another country (nearby) that we do ship to and retrieve the order from that country.

500

If a customer calls and states that they would like to remove from our catalog subscription but you not able to locate them in AX. So you submit a Workfront ticket which department should the Workfront ticket be sent to?

Marketing.

500

List ALL 5 leg shapes?

tapered, boot cut, flared, skinny, straight.

500

If a customer requests to embroidered items that they are not sure would fit them what type of sales order would you recommend they place?

Try on order.

500

If the customer sales order is in Partially Released status and the sales order contains an embroidery item that is on backorder can you modify the item to add additional embroidery? Why?

Yes, as the item is in backorder will not have a lock as hasn't been sent to scale and modification is possible. yes, as the item is in backorder will not have a lock as hasn't been sent to scale and modification is possible.