Order Files
Contains information such as order number, account type, and item count.
What is 850 (Order Details)
One common reason an item is rejected by the wholesaler
What is wrong item number
This field in Order History will be blank if an 810 was not received
What is Delivered Date
The customer will need to contact this party, to confirm availability of items
What is the Vendor or Wholesaler
Macro Helix emails this to the client during order process
What is a 855 (Order Confirmation)
When sending cases to EDI for order confirmation discrepancies, what information should be included in the case (provide one)
What is PID, Acct number, Vendor, PO Number, Date of order submission, item number, NDC
Use this SOP for assistance with failed orders due to Missing 810's
What is Missing 810's
One reason an items confirmed quantity would be zero
What is Vendor/Wholesaler is out of stock or unavailable
Macro Helix can populate the "Delivered Date" and decrement accumulations once this is received.
What is a 810 (Order Invoice)
For customers that use McKesson as a wholesaler, you can go here to check the order
What is SAP
One main reason 810's are needed
What is to decrement accumulations
In Order History, you can check this section to verify the quantities confirmed by the Vendor/Wholesaler
What is Confirmation and Purchase Details
This is created by the Vendor or Macro Helix Order Builder
What is an 850 (Order Details)
Do this after receiving your order confirmation discrepancy case back from EDI
What is ask the client to submit a new order
For failed orders, if the order was _______ by the wholesaler, a case will need to go to IT to determine why the 810 was not received
What is received
If an item has "Unknown" in the Confirmed NDC column of the Confirmation and Purchase Details screen, you should go to this SOP to further research
What is Order Confirmation Discrepancy