Misc
A concept that is useful in understanding indiciduals relationship w/ their employer?
What is psychological contract?
Maslow’s model of motivation is called the ______ of Needs
What is hierarchy?
The handbook given to all employees is usually called this
What is the employee handbook?
The first step in resolving workplace conflict is often this.
What is communication?
This term refers to the rate at which employees leave an organization.
What is turnover?
The degree an indicidual feels a strong relationship with their org
What is org commitment?
Herzberg’s theory divides motivators into two categories: motivators and ______ factors.
What are hygiene factors?
Policies must comply with this U.S. federal law protecting against discrimination.
What is Title VII of the Civil Rights Act?
A neutral third party helps resolve disputes through this process.
What is mediation?
A strategy to reduce turnover by offering flexible schedules
What is work-life balance?
Failure by an employee to report for work
What is abseenteism?
A financial bonus for meeting goals is an example of this type of motivation.
What is extrinsic motivation?
Written rules for handling workplace grievances are called these
What are grievance procedures?
This type of conflict occurs between departments or teams.
What is intergroup conflict?
Providing these growth opportunities helps retain top talent
What is training/ training development?
A participative leader who values input from the team uses this style.
What is democratic leadership?
When employees are motivated by personal satisfaction, it’s called this.
What is intrinsic motivation?
These policies regulate employee hours, wages, and overtime pay.
What are labor laws (or FLSA)?
When one party gives up something to reach agreement, it’s called this
What is compromise?
The most common reason employees leave organizations.
What is job dissatisfaction/ poor management ?
The operational and financial burden of a role being left open
What is vacancy costs?
This theory suggests employees weigh input versus output in motivation.
What is equity theory?
This act requires confidentiality of patient information in healthcare
What is HIPAA?
The conflict style focused on collaboration and win-win outcomes
What is integrative/problem-solving style?
This HR metric helps measure the financial impact of losing staff
What is the cost of turnover?