Methods of Working & Organisational Charts
This type of employee works standard weekly hours for a business.
Full-time employee – works the normal full working week set by the business.
This leadership style makes decisions without consulting employees.
Autocratic leadership.
This organisation represents workers and protects their interests.
Trade union.
What is this an example of?
"Communication is important because it helps a business achieve its goals."
Business objectives.
Give one reason why people work.
To earn money.
Job security.
Social reasons.
This type of employee works fewer hours than a full-time worker.
Part-time employee – works fewer hours than full-time staff.
This leadership style involves employees in decision-making.
Democratic leadership.
State one benefit to employees of being members of a trade union.
Stronger negotiation for pay.
Improved working conditions.
Protection of employee rights.
Give one example of external communication.
Advertisement
Email to customers
Letter to suppliers
Why is motivation important in the workplace?
Higher productivity.
Lower absenteeism.
Better quality work.
State one advantage to a business of employing part-time workers.
Lower labour costs
Flexibility to match busy periods
Can cover peak demand times
Give one advantage and one disadvantage of democratic leadership.
Advantage:
Employees feel valued and motivated.
Better ideas from staff.
Disadvantage:
Slower decision-making.
Not suitable in emergencies.
Explain why a business may need to reduce the size of its workforce.
Falling demand for products.
To reduce costs and improve profitability.
To increase efficiency.
Give one advantage and one disadvantage of verbal communication.
Advantage: Immediate feedback.
Disadvantage: No permanent record.
Name one financial and one non-financial method of motivation.
Financial – bonus / pay rise.
Non-financial – promotion / praise / more responsibility
Explain one advantage and one disadvantage of employing part-time workers.
Advantage:
Lower labour costs because they are paid for fewer hours.
Flexibility to cover busy periods.
Disadvantage:
Less commitment to the business.
May need more training.
Harder to coordinate staff schedules.
Explain why delegation is important in a business.
Reduces manager workload.
Develops employee skills.
Increases efficiency.
Improves motivation as employees feel trusted.
Explain one advantage and one disadvantage of autocratic leadership.
Advantage:
Quick decisions made.
Useful in a crisis.
Disadvantage:
Low employee morale.
Employees may feel ignored.
Identify one communication barrier and explain the problem it causes.
Language barrier – causes misunderstandings and mistakes.
Noise – message may not be heard clearly.
Name one motivation theory
Maslow’s Hierarchy of Needs
Herzberg’s Two-Factor Theory
Taylor’s theory
Explain two disadvantages of having too many levels in an organisational chart.
Communication becomes slow as messages pass through many levels.
Decision-making takes longer.
Higher costs due to more managers being paid.
A business is introducing new technology that employees are worried about. Recommend a suitable leadership style and justify your answer.
Democratic leadership would be most suitable because:
Employees can share concerns and ideas.
They feel involved in the change.
This increases motivation and reduces resistance.
Explain two benefits to employees of being members of a trade union.
Better pay negotiation – unions can collectively bargain for higher wages.
Improved working conditions – unions help ensure safe and fair workplaces.
Protection of employee rights – unions provide support if disputes arise.
Recommend and justify a suitable method of communication for informing all staff about an urgent policy change.
Staff meeting or company-wide email – because it quickly reaches all employees and ensures the message is clear.
A business has low productivity. Recommend a suitable method of motivation and justify your answer.
Bonus scheme – employees work harder to earn extra pay, increasing productivity.
OR
Promotion opportunities – encourages employees to improve performance.