15.1-15.2
What is Organizational Culture
A system of shared values, norms, and assumptions that influence behavior
name a Challenge With Intranet Use
Little face-to-face time with coworkers
Difficulty for virtual employees to grasp the organization’s culture
Difficulty in enforcing cultural values with remote employees
What are the Forces for Change?
People
Technology
Information Processing & Communication
Competition
What are the three main focuses of Organization Development?
Attempts to plan organizational change
Improving organization’s effectiveness
Must be based on a behavioral science
Do all cultures react to change the same way?
No. Some cultures see change as normal, while others struggle with it.
2 examples of Physical manifestations of the organization’s culture
Stories about founders, awards, rituals, dress codes
Organizations focus on leveraging the right technologies for maintaining cultures of?
Trust, Openness, Relationship Building, and Information Sharing
What are some competitive reason for change?
Lower cost
High Quality
More or better features
Giving employees rewards and recognition for adapting helps accomplish this
reinforcing new behaviors
Why might international companies need more change than local ones?
Because global companies deal with more challenges and competition, so they often have to change their strategies and systems to succeed in different countries.
Culture can be the source of competitive advantage when it?
Is strategically relevant
Is strong
Emphasized innovation & change
What is an Innovation risk to an organization?
The innovation fails to perform as expected
Competitors get an innovation to the marketplace first
What were the 3 steps in Lewin’s model?
Unfreezing, Change, and Refreezing
What is Structural Change?
A system-wide organization development involving a major restructuring of the organization, or instituting programs such as quality of work life
Why is top management support so important during change?
Because if upper managers don’t know about or agree with the change, upset employees can complain to them, and that could ruin the plan.
what are Values that have been taken for granted over time and have become a core part of the organizations culture
Social responsibilities, environmental awareness
What are the three elements of Managing Organization Culture?
Taking advantage of the existing culture
Teaching the organization culture
Changing the organization culture
What did Kurt Lewin believe?
Changing an organization’s culture should be done in a multistep process
Adequate and Fair Compensation, Safe and Healthy Work Environment, Growth and Security, Development of Human Capital, Constitutionalism, Social Relevance, Total Life Space, Social Integration
How can managers reduce resistance to change?
By letting employees take part in planning the change, since having a say makes them feel more in control and more likely to support it.
Describe what happens when you practice Active conflict management, passive conflict management, agreeable conflict management, and disagreeable conflict management
Active conflict management- resolves conflict openly
Passive conflict management- avoids addressing conflict
Agreeable conflict management- resolves conflict in a cooperative manner
Disagreeable conflict management-resolves conflict competitively
What is Organizational Socialization?
The process through which employees learn about their organization’s culture and pass their knowledge and understanding onto others
Define Unfreezing, Change, and Refreezing
Unfreezing- Making members aware of the need for change
Change- The movement from an old culture to a new culture
Refreezing- Enforcement of new culture in an attempt to me it permanent
What is it called where Leaders can reduce resistance by piloting change in a small area first?
starting small
What makes a learning organization different from a regular one?
A learning organization constantly encourages employees to share knowledge, reflect on successes and mistakes, and use tools like wikis or reviews so the company keeps improving over time.