when employees act out values demonstrated or held by an organization
What are enacted organizational values?
100
step one of Lewin's model of organizational change
What is unfreezing?
100
this occurs where there is a lack of specificity or predictability about what a person’s role is
What is role ambiguity?
100
national culture influences leader behaviors and values, and both national culture and organizational leaders influence organizational culture
What is the relationship between national culture and organizational culture?
200
pattern of assumptions developed to cope with problems of external adaptation and internal integration
What is organizational culture?
200
a type of planned organizational change that is proactive and incremental
What is tweaking?
200
changing cognitive and behavioral efforts to manage external and/or internal demands that tax or exceed a person's resources
What is coping?
200
habit, security, economics, and fear of the unknown
What are personal reasons for resisting change?
200
shared perceptions about the organization and work environment
What is organizational climate?
300
artifacts and creations, values, assumptions held within or by an organization
What are the three levels of culture
300
nature of the workforce, technology, economic shocks, competition, social trends and world politics
What is forces that stimulate organizational change?
300
occurs from a combination of greater psychological job demands and lower job control
What is job strain?
300
a form of social action in which a group's values and identity are publicly demonstrated or enacted in a stylized manner, within the context of a specific occasion or event
What is ritual?
300
Supervisors ridicule, spread rumors, take credit for work done by followers, give the “silent treatment,” and/or withhold information
What is abusive supervision?
400
the process an organization uses so new members acquire necessary attitudes, behaviors, knowledge, and skills to become productive organizational members
What is socialization?
400
a collection of social psychology methods employed to improve organizational effectiveness and employee well-being
What is organizational development?
400
costs organizations billions of dollars per year, increases accidents and work and reduces employee productivity
What is job stress?
400
stage in Kotter's 8 step model where the changes becomes "the way we do things around here"
What is make it stick? or institutionalize the new approaches?
400
structural inertia, group inertia, threats to expertise, and threats to established power relationships
What are reasons organizations may resist change?
500
the difference between organizational culture and organizational climate
What is an evolved context (culture) versus a situational characteristics (climate)?
500
formal organization, social factors, technology, physical setting
What are the four subsystems of organizational change?
500
a prolonged response to chronic stressors on the job exhibited by exhaustion, cynicism, detachment from work, and feelings of ineffectiveness
What is burnout?
500
create urgency, form coalitions, create vision, communicate vision, empower action, create quick wins, build on change, make it stick
What are the eight steps of Kotter's model for organizational change?
500
need for organizations to be proactive rather than reactive in reading and responding to the environment in which they operate
What is the reason that planned organizational change is necessary?