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New World of Business
Individuals in Organizations
Perceptions in the Workplace
Group Dynamics
Organizational Dynamics
100
OB draws on research and practice from many disciplines to deal with how people behave at work. The three main disciplines are.
What are psychology, sociology, and anthropology?
100
INTEGRATIVE FRAMEWORK FOR UNDERSTANDING AND APPLYING OB
What is inputs, processes, and outcomes?
100
A broad category used to collectively describe the vast number of attributes (for example, traits and behaviors) that describe you as a person.
What is individual differences?
100
Two or more freely interacting individuals who share norms, goals, and have a common identity.
What is a group?
100
Defined as “the set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments.
What is organizational culture?
200
An academic designation focused on understanding and managing people at work.
What is organizational behavior?
200
Abstract ideals that guide one’s thinking and behavior across all situations
What is values?
200
The ability to solve everyday problems by utilizing knowledge gained from experience in order to purposefully adapt to, shape, and select environments.
What is practical intelligence?
200
An attitude, opinion, feeling, or action shared by two or more people that guides behavior.
What is a norm?
200
Three Levels of Organizational Culture
What is observable artifacts, espoused values, basic underlying assumptions?
300
The technical expertise and knowledge to do a particular task or job function.
What are hard skills?
300
Represent our feelings or opinions about people, places, and objects, and range from positive to negative.
What are attitudes?
300
The Big Five Personality Dimensions
What is extraversion, agreeableness, conscientiousness, emotional stability, openness to experience?
300
FIVE-STAGE MODEL OF GROUP DEVELOPMENT
What is forming, storming, norming, performing, and adjourning?
300
Organizational identity, Collective commitment, Social system stability, Sense-making device
What is Four Functions of Organizational Culture?
400
FOUR SKILLS MOST DESIRED BY EMPLOYERS
What is critical thinking, problem solving, judgment/decision making, active listening?
400
Represents the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions (ideas, beliefs, values, or emotions)
What is cognitive dissonance?
400
Represent a broad personality trait comprised of four narrower and positive individual traits: (1) generalized self-efficacy, (2) self-esteem, (3) locus of control, and (4) emotional stability.
What is core self-evaluations?
400
Three Forms of Trust
What is contractual trust, communication trust, competence trust?
400
Lewin’s Change Model
What is unfreezing, changing, refreezing?
500
The productive potential of an individual’s knowledge, skills, and experiences.
What is human capital?
500
Reflects the extent to which employees believe their organization values their contributions and genuinely cares about their well-being.
What is perceived organizational support?
500
The 4 stages of social perception.
What is Stage 1 selective attention/comprehension, Stage 2 encoding and simplification, Stage 3 storage and retention, Stage 4 retrieval and response?
500
Six Principles of Persuasion
What is Liking, Reciprocity, Social proof, Consistency, Authority, Scarcity?
500
Kotter’s Eight Steps for Leading Organizational Change
What is establish sense of urgency, create guiding coalition, develop vision, communicate change vision, empower actions, generate short-term wins, consolidate gains for more wins, anchor new approach in culture?