An attempt to articulate what a desired future for the company would look like
What is a Vision
100
The six "C's" that are vital for successful change implementation
What is Communicate, Clearly, Consistently, build Constituents, Clock, Count
100
A manager must demonstrate these 3 types of courage to become a transformational change agent
What is Courage to Fail, Interpersonal Courage, and Moral Courage
100
Creativity that is based on existing knowledge or organizational capabilities
What is Incremental Creativity
200
This common trigger for change occurs when change is thrust upon us
What is a Crisis
200
A vision must not be confused with
What is a Corporate Mission Statement
200
When trying to implement change this is key to achieve
What is Quick Wins & Results
200
Fairness & Justice, Respect for Group Dynamics, Appeal Through Ceremonies, Embodiment of a Pleasant Atmosphere, and Humor are all characteristics of this type of leader
What is Transformational Leader
200
Implementation of processes, structure, or techniques that are new to an organization and further its goals
What is Innovation
300
Change resulting from a deliberate decision to alter the organization
What is Planned Change
300
This incorporates customer orientation, employee focus, organizational competencies, and standards of excellence
What is a Vision
300
When implementing change use arguments that appeal to people's
What is Emotional & Rational Sides
300
Based on the hierarchy of channel richness, this form of communication provides the richest experience
What is Face-to-Face
300
Four threats to team creativity
What is Social Loafing, Diversity of Expectations, Conformity, Social Rule & Norms
400
Globalization, workforce diversity, ethical behavior, and changing technology are examples of
What is External Forces for Change
400
It is important that employees have a sense of ________ to their company's vision
What is Commitment
400
This is the combination of expertise, relevant skills and motivation, and is essential to change implementation
What is Creativity
400
When managing during a traumatic situation is it important to ensure that there is
What is An Outlet for Emotion
400
This element does NOT contribute to a successful culture of innovation
What is Bureaucracy
500
Declining effectiveness, changing work climate, company crisis, and changing employee expectations are
What is Internal Forces for Change
500
True or False: Visions are good for companies
What is True
500
Unrealistic timeframes and inadequate training are