The Human relations approach emphasizes the importance of...
What are human needs in the workplace?
100
What is the content and direction of communication in the classical approach?
What is task and top-down
200
This classical theorist proposed 5 elements and 4 principles of management
Who is Henri Fayol
200
True or False: According to Herzberg's Motivation-Hygiene Theory, physical working conditions, salary, benefits, and company policy are hygiene factors.
What is true?
200
Likert identifies what system as characterized by decision-making by every organizational member and goals are set by complete work groups.
What is System IV?
200
Communication content in the Human Relations was still task focused and vertical this content and direction began to gain prominence.
What is social and horizontal
300
Weber believed this type of authority would dominate the bureaucracy
What is rational-legal authority
300
Janie works at a public relations firm. Although the job pays well, she is upset because she does not have many friends at work. Janie doesn't feel like she "belongs" or that she has social relationships with her coworkers or managers. According to Maslow, what need level is Janie concerned with?
What is affiliation need?
300
This is the characteristic underlying assumption of Human Resources approach.
What is cognitive contributions of employees
300
True/False. The style of communication in classical approach was formal and written.
What is true
400
These were the two major problems Fredrick Taylor saw with organizations launching his theory of scientific management.
What is uneven work and systematic soldiering
400
A manager believes that workers are motivated by the higher-order needs in Maslow's hierarchy and are capable of independent achievement in the workplace. Which theorist advocates this? Which theory is it?
What is McGregor's Theory Y?
400
These are the 4 management styles under Blake and Mouton's Managerial Grid.
What is impoverished, authority-compliance, middle of the road, country club, and team management?
400
Wearing uniforms supports what style of communication?
What is formal
500
Identify 2 similarities and 2 differences among the classical theories
SIMILARITIES
Division of labor
Hierarchy
Motivation of workers by money
Centralized power in management
DIFFERENCES
Level of investigation - SM is mirco; Fayol is managerial; Weber is the "idealized" organization
Bureaucracy - closed system; written rules
SM - applying science to the organization
500
True or False: True or False: The Hawthorne Studies revealed that the formal organizational power structure has the greatest influence on worker behavior.
What is What is false? Social groups have a greater influence on worker behavior.
500
This theory adds a cultural component to differentiating Human Resource approaches
What is Ouchi's Theory Z?
500
Multi-direction communication depicts this approach