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Comm Skills in Workplace
Communicational Networks
Types of Organizations
Conflict Management Styles
Definitions
100
Four specific behaviors are important in the workplace, immediacy, supportiveness, interaction management and ________ _________.
What is strategic ambiguity?
100
this occurs whenever superiors initiate messages to subordinates. includes: job instructions, job rationale, policy and procedures, and performance feedback. (This is a type of formal communication)
What is downward communication?
100
organizations that manufacture products and/or offer services for consumers. They are selling something.
What is economic orientation?
100
Problems are solved in ways which an optimum result is provided for all involved. Both sides get what they want. Usually have a high concern for others and a high concern for themselves.
What is collaborating style?
100
social collectives, or groups of people in which activities are coordinated to achieve both individual and collective goals.
What is organizations?
200
people engage in this when they listen with empathy, acknowledge the feeling of others and engage in dialogue to help other. to enhance this communication skill, one might: listen without judging, validate feelings, provide both informational and relational messages, and be confidential.
What is supportiveness?
200
messages between members of an organization with equal power. allows members to: coordinate tasks, solve problems, share information, and resolve conflict. (this is a type of formal communication)
What is horizontal communication?
200
Organizations that generate and distribute power and control within society. This would include elected local, state, and federal offices, police, and military forces.
What is political orientation?
200
an authoritarian approach. May breed hostility but is quick and goal-oriented. High concern for self.
What is competing style?
200
the ways in which groups of people both maintain structure and order through their symbolic interactions and allow individual actors the freedom to accomplish their goals.
What is organizational communication?
300
This skill consists of the changing nature in the U.S. workplace. If English is your second language, then these skills need to be emphasized to aid transition to the workplace.
What is cross-cultural skills?
300
messages flowing from subordinates to superiors. (this is a type of formal communication)
What is upward communication?
300
Organizations that help mediate and resolve discord among members of society. Examples of this organization is the court system, public-interest groups, and conflict management centers.
What is integration orientation?
300
The non-confrontational approach. Does not escalate conflict; postpones difficulty but leaves problems unaddressed and unresolved. low concern for self and low concern for others
What is avoiding style?
300
_______ _________ are groups of similar businesses or clubs that have common interests and become networked together to provide mutual support and resources.
What is organizational communities?
400
an expressed struggle between two or more parties who perceive incompatible goals, scarce resources, and/or interference from the other party in accomplishing their goals.
What is conflict management skills?
400
consists of messages that follow prescribed channels of communication throughout the organization.
What is formal communication?
400
organizations that promote cultural and educational regularity and development within society. religious groups, and families would be examples of this type of organization
What is pattern-maintenance orientation?
400
Giving in to maintain relationships. Minimizes the injury when we are outmatched and allows us to save the relationship but leads to resentment and exploits the weak. high concern for others and low concern for self.
What is harmonizing style?
400
patterns of relationships through which information flows in an organization.
What is communication networks?
500
when one uses this communication skills, they are establishing a smooth pattern of interaction that allows a clear flow between topics and ideas. skills related to this are: pauses, changing pitch, carefully listening to the topics being discussed, and responding appropriately
What is interaction management?
500
any interaction that does not generally follow the formal structure of the organization but emerges out of natural social interaction among organizational members.
What is informal communication?
500
what type of organization would a school be considered?
What is pattern-maintenance?
500
The middle ground approach. This style is useful in complex issues without simple solutions; all parties are equal in power but no one is ever really satisfied. moderate concern for others and moderate concern for self.
What is compromising skills?
500
a web of contacts and relationships to help you gain job leads and make refferals
What is personal network?