Work Specialization
This term describes dividing a job into smaller tasks so that workers can increase their productivity
What is work specialization?
Grouping employees by location—like “East Coast” and “West Coast” offices—is this type of departmentalization.
What is geographical departmentalization?
The idea that each employee should have only one boss is called this.
What is unity of command?
A manager who directly supervises only three people has a _______ span of control
What is a narrow span of control?
McDonald’s strict burger-making procedures represent this level of formalization.
What is high formalization?
This company's fry cooks, cashiers, and drive-thru attendants each have specific roles that increase order speed and consistency
What is McDonald's?
A company that organizes by Marketing, Finance, and HR uses this type of departmentalization.
What is functional departmentalization?
This concept shows who reports to whom in an organization.
What is the chain of command?
This term refers to the number of employees a manager can effectively oversee.
This term means how much jobs are guided by written rules and procedures.
What is formalization?
Too much specialization can lead to these two negative outcomes
What are boredom and lower quality of work?
This term means grouping jobs together by common tasks or purposes
What is departmentalization?
The right to give orders and expect them to be followed is known as this.
What is authority?
Having ten or more people under one manager represents this kind of span.
What is a wide span of control?
A creative design agency that allows flexible work styles has this kind of formalization.
What is low formalization?
Henry Ford used this innovation in car production that became a classic example of specialization.
What is the assembly line?
When a company separates teams like “individual” and “corporate clients”—this form of depatmentalization is being used.
What is customer departmentalization?
The duty or expectation to perform a task is known as this.
What is responsibility?
The ideal span of control depends on the complexity of these.
What are the employees’ tasks or jobs?
Companies increase formalization when they want more of this—consistency or creativity?
What is consistency?