Departmentalization
How is geography organized
They are organized by where you work
What is culture
A custom or practice used in a specific group or nation
What is chain of command
Structure of a company going from highest level->lowest level
(aka line of authority)
What is a conflict of interest
Employee has outside gain from doing something in the company
What step is the organizing process
2nd
the three different kind of customers are
consumer, business, government
What is corporate culture
Describes how owners and think feel and act as a business
Define the team structure
Two more or more people for a common goal, in a group everyone talks equally and the leader is a mediator.
What is business ethics
Rules for professional conduct and integrity in all areas
What is customer service
Businesses providing services before, during, and after service
Product department is organized how
they focus on one specific product
think small business inside a company
What is employee perception
How the employee views the company or organization
What is the difference between narrow and wide span of control
A narrow span of control only has a few employees
(4-6 is the optimal number)
A wide span of control has a multitude of employees under their control
What is code of ethics
A document that dictates how business is conducted within the organization
est. a value system
What is stereotyping
Generalizing about a group of people based off of one thing
Functional department consist of which type of people
People with common tasks for their job
ex: marketing manager and product manager are both managers
Behaving with sensitivity in social situations
What is the span of control
The number of employees that report to a manager
What is proprietary information
Information that should be kept a secret
What is a customer focused mindset
Customer satisfaction ALWAYS comes first
What are the four terms of departmentalization
functions, product, geography, customer
what is corporate social responsibility
Actions taken by businesses to promote social good
(make the company look good)
Define line, line-and-staff, and matrix
Line: top to bottom from manager to employee
Line-and-staff: same as line except there is a consultant that speaks to the ceo but have no power
Matrix: temporary ‘team’ that disappears when the project is done. Boss’s overlap
define ethics, integrity, and morals
Ethics: right and wrong behavior based on a group
Integrity: the honesty of a persons actions (doing the right thing when people aren’t looking
Morals: an individuals belief
What ids the difference between centralized and decentralized organization
Centralized: ALL authority is in the senior management level
decentralized: authority is given to middle and supervisory management.