The study of individual behavior and group dynamics in organizations
What is organizational behavior
100
The tendency to attribute one’s own successes to internal causes and one’s failures to external causes
What is the self-serving bias
100
A pleasurable or positive emotional state resulting from the appraisal of one’s job or job experiences
What is job satisfaction
100
A set of assumptions managers might apply to individuals who are motivated by lower order needs.
What is Theory X
100
Among the earliest to write about power and conflict in an organizational setting
Who is Mary Parket Follett
200
The official, legitimate, and most visible part of the system
What is the formal organization
200
The MBTI dichotomy that explains how we make decisions
What is thinking/feeling
200
A dynamic process through which the emotions of one person are transferred to another, either consciously or unconsciously, through nonverbal channels.
What is emotional contagion
200
A goal-setting program based on interaction and negotiation between employees and managers.
What is management by objectives (MBO)
200
Noted that bureaucracies were based on rational-legal authority, as opposed to traditional or charismatic authority
Who is Max Weber
300
Electronically transmitting work from a home computer to the office.
What is telecommuting
300
An individual’s generalized belief about internal control (self-control) versus external control (control by the situation or by others).
What is locus of control
300
Behavior that is above and beyond the call of duty.
What is organizational citizenship behavior
300
A work condition that generates dissatisfaction due to discomfort or pain.
What is a hygiene factor
300
A psychologist who was part of the Hawthorne Studies and has been called the founder of the human relations movement
Who is Elton Mayo
400
The degree to which a culture tolerates ambiguity and uncertainty.
What is uncertainty avoidance
400
An individual’s general belief that he or she is capable of meeting job demands in a wide variety of situations.
What is general self-efficacy
400
Any voluntary counterproductive behavior that violates organizational norms and causes some degree of harm to organizational functioning.
What is workplace deviance behavior
400
A strategy to weaken a behavior by attaching no consequences to it.
What is extinction
400
His two-factor theory says that the set of factors that cause job dissatisfaction is discrete from the set of factors that cause job satisfaction
Who is Frederick Herzberg
500
The man who identified the five cultural dimensions that form the basis for work-related attitudes
Who is Geert Hofstede
500
These are the Big 5 personality traits
What are extraversion, agreeableness, conscientiousness, emotional stability, and openness to experience
500
A personality characteristic involving one’s willingness to do whatever it takes to get one’s own way.
What is Machiavellianism
500
These are two ways an employee might address inequities (as related to equity theory)
What are alter inputs, alter outcomes, change referent, rationalize differences, leave
500
AT&T executive who was one course short of graduating from Harvard