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Aggie Traditions
La Quinta
Guest Service / Standards
Entertainment Trivia - 2022
Hospitality
100

This group of five students is responsible for keeping the student section loud during football games.

What are Yell Leaders?

100

What is the 15/5 rule?

15 feet/steps away - smile and make eye contact. 

5 feet/steps away - maintain eye contact, verbally greet the guest and use the appropriate time of day greeting.

100

How many towels go in the bathroom for King and Queen rooms

Wash Cloth, Hand Towels, Bath Towels, Bath Mat

Wash Cloths, Bath Towel

Three (3) per King room

Four (4) per Double/Queen room

Bath Mat one per room

Hand Towel Three per King & Queen

100

Most popular english series produced by Netflix in 2022?

Stranger Things s4

100

Months or Seasons with the highest demand 

Peak

200

This large-scale pep rally is held the night before an Aggie football game.

What is Midnight Yell?

200

What does LEARN stand for? 

Listen, Empathize, Apologize, React/Resolve and Notify.

200

What amenities go in the Bathroom?


  • One (1) Individual shampoo – Paul Mitchell® Awaypuhi, 0.70 oz. bottle
  • Two (2) Massage Bar soap - La Quinta® Companion Soap Massage Bar, 1 oz., flow-wrap Bar, 1 oz., flow-wrap
  • One (1) Single-Use Makeup Remover Wipe placed on the Amenity Tray
  • Tissue Box - Smoke Grey Tray - 10 ½”x 5 ½”x 2 ½”
  • Amenity Display: Smoke Grey Tray - 10" X 4",
  • Soap Dish: Smoke Grey Tray - 4" X 4",
  • One (1) hairdryer in a bag: 1875 Watt Retractable Folding Hand-Held Hairdryer. Wall-mounted hairdryers are not used.
  • All hotels entering the system as of October 21, 2021 must install one (1) Hookless Wyndham Green® white shower curtain with mesh window. Existing hotels that opened prior to October 21, 2021 must install the approved shower curtain upon replacement.
  • Wipes (Optional): Individually wrapped sanitizing wipes containing 70% or greater alcohol content or EPA (or regional equivalent)-registered disinfectant wipes.
  • Hand Sanitizer: One (1) 1.0 oz. alcohol-based hand sanitizer amenity with greater than 60% ethanol or 70% isopropanol is required in the guestroom if not provided at check in.
200

Which film was the highest-grossing film of the year?

($1.1B box office) Avatar: Way of Water

200

Extra items or services that add comfort to a traveler's stay

Amenities

300

This annual ceremony honors Aggies who have passed away during the previous year.

What is Muster?

300

What is MOP? and what does it do?

Mobile Operating Platform (MOP) is a housekeeping management system used in conjunction with your PM system to manage daily housekeeping, maintenance and preventive tasks.

300

What is the Brand Standard for Colladeral  


Item



Minimum Acceptable Standard



Linen Re-Use Card/Conservation Card


A minimum of one (1) Linen Re-Use or Conservation program card or door hanger


Do Not Disturb Sign


One (1) “Do Not Disturb” (door hanger or key card slot insert)  sign


Pad & Pen


To be placed next to the telephone:

  • One (1) approved pen
  • One (1) memo pad with the logo


Wi-Fi Card (OPTIONAL)


Wi-Fi Instruction Card explaining the free Wi-Fi along with a 24-hour help number.


Housekeeping Card (OPTIONAL)


One (1) approved housekeeping card in a prominent location in the guestroom.


TV Channel Card (OPTIONAL)


One (1) logoed channel ID plate/card (may be metal, plastic or professionally printed card) located in clear view of the television set or next to remote control, unless the guide is on-screen.


Forgot Something Tent Card (OPTIONAL)


One (1) Forgot Something Tent Card


100% Non-Smoking Sign

(OPTIONAL - Only at 100% non-smoking hotels)


One (1) 100% Non-Smoking Sign placed on nightstand or a location that is visible as the guest walks in the door.

Tools and Resources

  • The Bright Site 
  • Shop RRD – Printed Materials – Required Items 


300

Rihanna made her long awaited debut in which film soundtrack?

Black Panther: Wakanda Forever

300

What is the national symbol of Hospitality?

The Pineapple

400

This phrase refers to an underclassman's use of a phrase or privilege reserved for upperclassmen.

What is a Pull Out?

400

What is the Wyndham Brand Service Culture?

Count on Me

Count on Me is Wyndham Hotels & Resorts’ service culture in which each team member strives to be RESPONSIVE, be RESPECTFUL, and DELIVER great experiences to our customers, guests, partners and communities as well as to each other.

400

What are the check-in Guide lines

  • Current guest information including proper spelling of guest name and email address
  • Confirmed room type and rate
  • Number of nights/length of stay
  • Wyndham Rewards® member number    
    • Every guest upon check in must be asked for a Wyndham Rewards® member number to post the earnings associated with the stay. If a guest is not a member, the staff offers enrollment
400

In the 2022 Winter Olympics, which country won the most medals?

Norway, (16G, 8S, 13B)

400

Hospitality workers must use problem-solving and _________ skills to meet guest needs

Communication

500

Daily Double!!! In order to amplify their voices, students will assume this pose during a yell at football games. 

What is Hump It?

500

What is the REWARDS CYCLE?

The Rewards Circle program provides meaningful incentives directly to those who are enrolling new members – your front desk staff – all at no additional cost to your hotel.

500

What should never be announced during the check-in process?

Guest Room numbers must never be announced

500

Rap artist that has made the most money

Kanye West

500

What is considered to be the first hospitality offering ... What was served?

Beer