Policies
5 mins
Always Say... after a guest thanks you
My pleasure
Creating Eye contact
What part of the hand contains 80 percent of the germs/bacteria
Under the fingernails
2 normal size or 3 small pickles
Call over a manager to confirm the bill is real
Always Speak with a _____ tone.
Friendly
Second Step in Core 4
Share a smile
How long should you be activity scrubbing your hands in the hand washing process
20 seconds
What are the 2 possible topping options for the yogurt parfait.
Cookie, Granola
Where do I put my phone when I get to the Restaurant
Managers Stand, Phone Case, Leave it in your car or at home
If there is a problem that I don't know how to solve or have an answer to I should.
Apologize to the guest and let them know you will get a manager to come assist them.
Third step in the Core 4
Speak with a friendly tone
Chicken is cooked in this kind of Oil
Peanut Oil
What are the different size nugget options we have
5, 8, 12, 30
Put these in the correct order in the highest priority first:
Stocking, Guest, Cleaning
Guest, Cleaning, then stocking
The E in the H"E"ARD model
Empathize. Feel the concern. How would you like it if you were missing a sandwich for your kid who is now crying?
Continue the second mile by creating a
moment
The fruit in the fruit cup must be below what Temperature
40 degrees Fahrenheit
Bread, Pepper Jack, Spicy Chicken, Tomato, Lettuce, 2 pickles
Spicy Deluxe
Name the website/app that you should download to see your schedule
Hotschedules
The last step in the heard model?
Delight! be genuine be polite and thank them so much for coming in.
The model used to recover guests problems
HEARD model
Temperature Chicken must be when it immediate comes out of the fryer.
165 degrees Fahrenheit
"I am a vegetarian. What options do you have?"
Spicy South West Veggie wrap. Salad with no chicken.