CRS Egypt
What are the main programs at CRS Egypt?
Education, Livelihood, Partnership
What is the difference between UA and SC?
UA: unaccompanied children
SC: Separated children
What is the eligible age for the basic education grant?
2001-2015 ( 6-20)
A Single Egyptian woman approaches the office and wants to apply for her son who has a UNHCR card. Her is son is 9 years old.
How can this student receive the grant knowing that he can't cash out the grant from the post office due to his age?
The woman needs to provide valid identification that she is his mother.
The woman will be put as an alternative on the system in order for her to cash out the grant.
What are our working hours?
8:00 AM till 4:00 PM ( 30 minutes flexible)
is subjective to change according to workload.
What is the aim of the livelihoods program?
To give small grants to beneficiaries to open small projects
What is the age criteria to be eligible as a UA student?
31st September 2003
What are the required documents for the basic education grant?
- copy of unhcr card for applicant and students
- Registration letter from school 2021-2022/ A graduation certificate 2020-2021
A refugee puts a medical document in the file claiming that the student has cancer.
What will you do in this case?
Communicate with the refugee to know the type of assistance that they need.
Ask if they have approached any other organizations before and if they already received asstiance.
Clarify CRS services and determine whether they need a referral or not.
You want to reallocate your desk from one place to another.
What should you do?
Any changes in the office space should be with the your supervisor who will communicate with the admin team.
This includes ( dispenser change, fixing printers, fixing PCS, Copiers and scanners)
What is the difference between standard grants and distinctive grants?
- Standard grant: Basic education grant, KG grant
- Distinctive grant: SN grant, UASC grant
What are the donors for the UASC grant?
ECHO, UNCHR
What is the operations process for the grant?
- Planning
- Mobilization
- Documents Submission
- Interview/ Data Entry
- Verification
- Cashing
A 19-year-old student applied for the grant , he submitted a document stating that he is in grade 8, and on the system it appears that last year he was in grade 4.
Wha would you do in this case?
Check the filing room for school papers last year
Communicate with the verification team if there was a mistake from last year
Communicate with the applicant to make sure of the grade and that next year will be the last year for the grant
You and a couple of your friends want to take a break together to eat lunch.
What should you do?
Communicate with your supervisor to see if its okay.
However, during work loads, a room needs to have at least 2 interviewers.
What is the organogram of Enrollment and grants team?
View Organogram
What are the SN grant types?
Special needs grant
SN Public/ Private grant
A refugee applied for an expired card.
What will happen in this case?
Data entry for the interview.
Communicate with applicant to schedule an appointment with UNHCR to renew the card and get an appointment sheet in order to cash out from the post office.
Is this case eligible for a private school grant and why?
Check RAIS for nationality
If students are written as Yemeni, send confirmation email to the supervisor with documents to take a private grant.
You forgot your mask at home and came without it.
What should you do?
Communicate with your supervisor who will communicate with the admin team to give you a mask at the door.
What is the difference between remedial programs and bridging programs?
Remedial program: Extra classes that serve refugees enrolled in public schools
Bridging program: Classes serve SUD ,SSUD, YEM nationalities to integrate in public schools
Is this a safeguarding case and why?
Yes, exploitation
A refugee applied for an education grant for him and his siblings. The refugee is 16 years old, however he says that his parents are living with them in Egypt.
Parents do not have a UNHCR card
Is this a UASC?
What should we do in this case?
This is not a UASC case because they live with their parents.
Students should provide a valid identification document for their parents.
A refugee approaches the office to submit documents for the education grant and starts arguing over not receiving the exam fees from the post office.
What will you do in this situation?
Communicate with the applicant that you are not the staff member responsible for the exam fees.
The exam fees had certain criteria and not all applicants received the grant.
If the applicant continued arguing , you can report their complaint through commcare or the applicant can write their complaint in the box.
You woke up feeling sick with a cold but no fever.
What should you do?
If you are feeling sick, communicate with your supervisor to take the day off.
If you feel sick the next couple of days, you need to provide a medical report.
Do not approach the office if you are feeling sick. Even if you do not have a fever.