Orientation Trainer

Emails

100

What is Orientation's email address?

[e-mail]

200

We receive an email from a trainee that states, "I have set up my NCID. Thank you."

Let trainee know they need to reply to email that contains NCID Username and temporary password. They did not follow instructions. 

300

Deployed trainee emails CCTC-orientation inquiring about ADP log in.

Remind trainee that since they have been deployed, they should contact their regional supervisor. 

Any ADP questions should be directed to their hiring agency.

400

Trainee emails us from personal email and is not able to login to their SwitchVox account.

Remind trainee that all business communication should be through their CCTC email address and direct trainee to Tech Support page.

500

Trainee emails: "Could you please let me know what I am missing?"

(use email template)

Remind trainee that we are not able to track their training progress. They must use the checklist provided on the Non-Clinical Support Staff site page for all information, instructions, links, expectations, and contact information

Process

100

Trainee does not receive ZIX secure email for set up. Who should be contacted?

Email Jaime Alston and Patrick Garrett. "Please resend set up email." Include name and personal email. 

200

What do Support 3 Trainees need to submit before deployment?

2 required certificates, orientation attestation, and DocuSign paperwork.

300

Who should be CC'd in all deployment emails?

CCTC-Orientation, CCTCvaccinesupport, CCTC-HR

400

Who does trainee contact if they can not download AHEC certificates?

Send an email to [e-mail]

500

During orientation, trainee did not receive SwitchVox email.

The trainer will email Christopher Knowlton at [e-mail] with the person’s username (cctc email address) and first, last name, CC Jamie Alston, Patrick Garrett, Orientation.  

Location

100

Where can you go to see if a trainee has been deployed?

Training Tracker-> Deployed tab

200

Where can I find regional supervisors and their team leads?

SharePoint>Orientation Team folder>Orientation_Supervisor_Teamlead_List

300

Where are the email answer templates located?

Teams>Team O&O>Files>Answers Templates.docx

400

Where can we search for a trainees certificate?

**Certificates** folder in CCTC-Orientation inbox

500

What is the appropriate place to request a replacement charger for your state laptop.

Report a Technology Issue in ServiceNow portal.

Members

100

Who is our Supervisor

Demaree Walker

200

Who is our team lead?

Susan Caldwell

300

Handles Equipment requests

Jaime Frost

400

Handles tech issues with trainees

Jorge and Frank

500

Who are our current Welcome session hosts?

Carolina and Frank

What's next?

100

Trainee lets us know they need more time to finish training.

Update notes in Training Tracker

200

We have received trainees certificates and attestation.

Flip to "pending docusign" in Training Tracker and send email to CCTC-HR requesting DocuSign.

300

Trainer send emails 1, 2 and 3. Trainee doesn't not respond. 

Flip to "Pending Termination" in Tracker. Document in notes. 

400

Trainee did not was not present during welcome session.

Flip training status to "needs to reschedule-no show"

Flip attended to "no"

Copy and paste to "reschedule" tab

Delete from "Training tracker" tab

500

Trainer need to put in for time off. 

Send calendar invite to everyone on Orientation team as "Name OOO." (Switch off Teams meeting option)