Move In
(T/F) A remote reconnection is not associated to any fees if the customer is from New South Wales.
True.
(T/F) A Pre-authenticated customers requires the JAH's Full name to be authenticated.
False. Pre-authenticated customer must match the PAH's Full name.
(T/F) A de-energised property will have electricity.
False.
What are the two types of Meters?
Smart/Interval and Basic/Accumulation Meters.
Origin Go Solar Boost is what type of agreement?
A Market Agreement
No, A customer must be verified using their existing account with Origin first, a move in is organised.
(T/F) A Partially Authenticated customer can make high-risk transactions during the call.
False - ONLY fully authenticated customers can make high-risk changes in the account.
A customer has requested to move out on the next day should we process their request?
No. The distributor requires sufficient time in order to action the request.
"Don't focus on the things you can't control"
"Don't stress yourself"
is a quote by _________
Wally
(T/F) You can proceed with the plan change even without the customer's agreement
False
(T/F) The Rates and Fees should always be read to the customer even if they're not asking for it.
False, only if the customer requests for it during the call.
We can disclose the caller/customer's date of birth if they're requiring us to do so, because this is their date of birth anyway.
NO, never.
How much is the move out fee for remote disconnections for VICTORIAN properties?
What tool do we use to validate an address for a certain NMI/MIRN
MSATS/MIRN Discovery
What are the two types of agreement does Origin Offer?
Standing and Market Agreements
A customer from NSW can get their property reconnected during the weekends.
False. Only SA (SA Power) VIC( Jemena, Citipower, Ausnet and United Energy) and QLD (Energex) customers have Saturday move ins.
Date of Birth
Account Number
Alternative Identifier
(T/F) We should proceed with the move out request even if the customer requests to have it set on a holiday.
False. Move-outs dated on holidays should not be counted as a business day.
Where can I see the perspective of the customer's account when they're using the Origin App/Website?
Masquerade Feature
EIC is not necessary for market to standing agreement changes.
False - EIC recording/reading must be done before a sale is processed.
VSI - Visual Safety Inspection
During the ID process, a caller speaking for the customer can be assisted should ______ ________ be provided during the call.
Verbal Authorisation
A Meter _____ will be conducted for when an account is scheduled for closure.
Meter Reading
What does FTTB and HFC mean?
FTTB - Fibre To The Building
HFC - Hybrid Fibre Co-axial
(T/F): You need to read concession entitlements for the customer before offering a product.