Protocols
What physicians at St. Mary's specialize in Sports Medicine?
Dr. Smith
Who are the team members on Dr Herzog's team?
Erin Brown, Heidy Arias Segovia, Lisa Daniels
How do you add a flag to a patient's chart? (Ex. adding a prisoner)
Patient options, FYI
What does Est Pt mean?
An appointment note: patient would like to see the same doctor they saw three or more years ago again for the same body part.
Who are the hand specialist at Shrader Rd?
Glowacki, McDermott, Sharma,
Who is the office manager at the Henrico Office?
Janet O'Neal
What do you ask for to find a patient's insurance?
Insurance PO Box number
What does Changing Care means ?
Patient wants to change from one doctor to another for the SAME BODY PART.
Can a patient see Dr. Davis for an elbow FX?
No
What title does the MRI/CT Schedulers have?
Ancillary Scheduler
What is RTE and what does it do?
Real time eligibility. Checks patients insurance eligibility
Can you schedule someone @ OVA that had SX 1 month ago at a different facility?
Explain
No, 90 Day Global Period
What doctor can see peds?
What is the JW MRI ext for front desk ?
17500
What kind of guarantor accounts can there be multiple of?
WC
3-5 days
What doctor can see ribs?
Dr Steven Reece
What is the front desk ext @ Hanover?
13010
Who do we add as the guarantor for a patient that is 13 years old?
A parent or guardian.
How far out do you have to schedule a WC and why?
3 days, must be authorized by WC person at specific office.