What's the Aux?
I have a scheduled meeting/training
What is Aux 3
Product line Code 31
What is a Washer
I use this command to look up service history/tech notes
What is FS11/FS11a
I offer this concession for a consumer with a 3 year old RTV Microwave.
What is a GWC
I use this aux code for personal time/scheduled 15 minute breaks.
What is Aux 1.
Product line code 11
What is a refrigerator
Collected resources and guides specific to my department
What is OSA Can
I use this command to look up dispatch
What is UG15H^rrzz
I offer this when an I/W cons wants reassurance when they've had excessive service for same issue
What is LOC Repair
I use this Aux Code to contact DT Support.
(After getting approval from my Team Lead)
What is Aux 2
Product line code 41
What is a Dishwasher
Where I go to look up if an appliance is an RTV
What is OneParts or geappliances.com (U&C Manual)
I use this command to find an authorized servicer
What is RSSR^GEC^PL^ZIP
I offer this when a consumer is 3 months or less out of warranty and needs service.
What is No Charge Service
This is the first Aux Code you will see once you are clocked in.
What is Offline
Product line code 27
What is microwave
Agent Tool accessed in Salesforce
What is Knowledge Articles
I use this command to find region and zone for a zip code
What is WZIP^ZIP
I offer this when a consumer needs a bypass plug on a 5 year old refrigerator.
What is a Parts Concession
This is the Aux you use to begin call taking.
What is Available
Product line code 43
What is Garbage Disposal
Agent Tool for incentives/ STC Program
What is Virtual Assistance (VA)
I use this command to find ship/install date if unable to find in Item Instances
What is AH41^model(first 3 digits)^full serial#
I offer this when a consumer is upset that their appliance isn't working and service is delayed.
What is a Inconvenience Cash