Remote Reminders
Make sure that you are logged in and active on this app in order to receive phone calls.
What is Jabber?
Fill this out every day in order to attend work/come on campus.
What is Daily Vital Check?
The email remote workers must check during their shift.
Do this simple thing when dealing with a rude customer in order to de-escalate a situation.
What is "listen/allow customer to vent/show empathy"?
In order to protect the privacy and integrity of OSI documents, never do this.
What is "share passwords"?
Wear at all times while you're at work.
What is a mask?
An acceptable greeting for picking up a work call.
What is "Hi, thank you for calling OSI, this is [y/n], how can I help you?"
Say this instead of saying "it's not my fault/you're wrong" to the customer.
Remote workers check this website to complete and view Office Tasks.
What is "Asana"?
Wear these during a work call in order to maintain confidentiality.
What are headphones?
Do this often to limit the spread of germs.
[Will also accept: What is disinfecting surfaces?]
The alternative to saying you don't know something.
What is, "do you mind if I put you on hold so that I may find out for you?"
The most important thing to do when dealing with rude customers.
What is "remain calm"?
It is the Building Manager's responsibility (both hybrid and remote) to update this for the following day.
What is "the Deck"?
Go here to access the Deck.
What is the "CCO Student Employee Drive"?
The absolute maximum amount of people at a Fordham Event.
What is 50 people?
Say this before you place a customer on hold.
Rather than focusing on the a customer's rude behavior, focus on this instead.
What is "the solution"?
Both remote and hybrid workers must complete this before the end of their closing shift.
What is the "End of Shift Checklist"?
Do this to ensure that classified office documents and emails are not compromised.
What is "opening office documents and emails on an Incognito window"?
What is calling Public Safety?
The email you provide for any phone calls or emails regarding student clubs at Fordham.
What is "studentclubsrh@fordham.edu"?
Call this office if you are dealing with a customer who has become unruly, dangerous, or refuses to wear a mask.
What is "Public Safety"?
Remember you never have to compromise your health or safety at work!