Insurances
Can we take Wellcare Dual Algin for medical and vision?
Yes
What should you do it a pt checks in early (15+ mins or more)?
Let the pt know that they are early and that they will get called at their appt time. Write "pt aware early" on router with the time and your initials.
What types of things should we be checking for when scheduling an appointment? Name at least 3.
Last exam date
Appt tab (for no shows or duplicate appts)
Urgent notes
Balances
How many times should the phone ring before answering it?
Answer between the 2nd and 3rd ring.
Who's Fadels favorite patient that he's checked in?
George Washington
What are 3 examples of when we should collect medical insurances?
When scheduling:
Diabetic Exams
Office visits
Pt is 65+
What should you do if a patient is waiting to be checked in and you are with another patient or on the phone?
Acknowledge the patient and let them know that you will be with them shortly.
What is the current no show policy?
When you come across a patient that has 3 no shows in a row politely tell them due to their appt history we are no longer able to reserve future appts. They are welcome to walk in and if we have an opening, we will be glad to see them.
What area should we be cleaning at least weekly? (besides the front desk)
The accessory tower
What is Maya's dream place to live/move to?
Hawaii
If a pt has VSP and they say that they don't want to look for glasses the day of their appt what can you do with the auth to make it easier when they come back for glasses?
Cancel the auth and repull it for exam only.
At what age do we start to offer Eidon to patients?
10 and up
What should you do if you schedule an appt for the next day or a Saturday?
Either check the insurance yourself or email Liz giving her a heads up.
When going over charts name 3 things you are looking for?
Add ons
Correct copay highlighted
Charts numbered if families
That they are eligible for the exam
Materials highlighted if not eligible with the date
*any mistakes & not just add ons
What is Marguerite's favorite type of food?
Seafood
Which BCN plan doesn't need a referral?
BCN Advantage
If a patient comes in late what should you do?
Check them in like normal and have them have a seat. Check with a manager or PA. If okayed notate the router with "ok per NR".
When should you schedule 5:45 same day slots?
Only the same day
What should you put in the notes when scheduling multiple family members?
1 of 3
2 of 3
3 of 3
*This also needs to be on the charts
What is Batoul's favorite "type" of ice cream?
Frozen yogurt
Which insurance allows glasses, computer glasses, and cls?
Heritage-Rocket Mortgage
What information should you be going over at check in?
Name, DOB, address, cell phone, email, copay, what they are eligible for, if not eligible for materials the date that they will be eligible.
What is our email capture rate goal?
80%
How many occurrences are allowed in 30 days?
3 occurrences in 30 days
Tardy up to 30 minutes=1/2 occurrence
Tardy 30 minutes+=1 occurrence
Call off= 1 occurrence
*Includes lunch
What is Duaa's most hated vegetable?
Bell peppers