Heart Rate Zones
What are the 5 zones (colors)?
Gray, Blue, Green, Orange, Red
What are the 5 points of a hand off?
Name, Current Routine, Goals/Why, injuries/restrictions, high five
What is the cancellation policy?
30 day notice
Who is the Founder of OTF?
Ellen Lathem
How many calls should you make daily?
At least 20
How many minutes do you want to spend in the Orange Heart Rate Zone?
12 or More
What are the 5 most common objections?
Price, shopping around, think about it, time, spouce
How much notice do we ask for when switching classes?
2 Hours
What year did OTF Elmhurst open?
2016
Where can you look if you do not have any more calls to make?
Missed guests, old leads, folder, term members
What percentage of your maximum heart rate is the Orange Zone?
84%-91%
Which membership do you show the client?
The one the coach recommends
What do you do if someone emails in their request to cancel?
Send them the email response and slack it out.
Why are we called Orangetheory Fitness?
The "Orange Zone" is what seperates us from other works and is where the 'magic happens'
Do we ever give prices over the phone to new members?
no
Why do we aim for the Orange Zone?
To create after burn
Where would you find your call, apt booked, and sales goals? Monthly, weekly, daily.
Tracker. White board. 20 calls, 2 apts, 1 sale
When do you NOT charge someone off the waitlist?
If they are added within 8 hours (manually added)
What color zip-ups can be worn at the front desk?
White, grey, or black
How would you respond if someone asks "What are your prices?"
I would love to answer any questions you may have. Are you a member with us? Can I get your name and phone number?
What does EPOC stand for?
Excess Post-Exercise Oxygen Consumtion
What is the 30 second pitch?
1 hour full body workout, heart rate based interval training, backed by science, tracked by technology, led by coaches
What should you do if you see someone on mulitple waitlists?
Call them or take them off one.
What are our total goals for this month? base? push? all out?
80, 90, 100
How do you ensure someone will be half an hour early?
Tell them before they pick a class time and let them know what will happen if they are not on time.