OTP 1+
What is the daily password on the POS?
A) First Digit of the Year, Month, Day
B) Last Digit of the Month, Year, Day
C) Last Digit of the Year, Month, Day
C) Last Digit of the Year, Month, Day
True or False.
OTP 2+ people can bootstrap replacement device such as POS registers and KVS controllers
True
True or False.
You can earn points on QSRSoft.
True.
Points are deducted if you do not sign into QSRSoft for more than 7 days! We should be reqgularly opening QSRSoft.
What is the Portal that OTPs use?
OTP Portal
True or False.
Email is the approved communication method.
False. QSRsoft Chats
True or False.
The correct way to reboot a register is by pressing the power button
False. You should go into the Manager Menu > Support and choose Reboot POS
Tickets can be found in the following menu:
A) Tickets
B) Equipment
C) Issues
B) Equipment
What tool does ATOS use to pull up guides when a restaurant calls for help?
A) ServiceNOW
B) OTP Portal
C) Google
A) ServiceNOW.
The ServiceNOW website contains guides that ATOS uses to walk through restaurants that call in for troubleshooting. OTP 2's can use these guides to troubleshoot issues.
Who should a ticket be assigned to first for Tech related issues?
The OTP. The OTP can reassign a ticket to the Coordinator if extra troubleshooting is needed
Where can you track individual performance and data such as current number of managers that are OTP1 and SpendSmart Purchases?
The Technology Scorecard
Where can you find useful files?
A) OTP Tab
B) File Manager Tab
C) Resources Tab
B) File Manager
Where can you find the eProduction Execution Guide?
Search for the eProduction Page. The guide is updated regularly for new products.
What Reports are needed for a Cash Sheet Rebuild?
Hint: You need 3 reports!
EOD For the Previous day, EOD for the day of. ISP Malfunction Report for the Day of
Why is it important to participate in the OTP Group Chat in QSRSoft chats?
It allows OTPs to develop their skills build connections with other OTPs in the organization. It also allows OTPs to ask questions to not just coordinators but fellow OTPs. QSRSoft Chats should not replace tickets.
What tool can you use to whitelist a new delivery tablet?
AWE Portal. Only availble to OTPs that have completed OTP 2+. You can view the status of networking devices such as wifi access points as well as whitelist devices on the public whitelist. This is being phased out with GRNT!