When first getting an email from someone and it seems they are being mean, you should ____ ____ ____.
Assume Positive Intent
I am socially oriented, outgoing, and innovative. I might also have a short attention span.
Idea Communication Style (Peacock)
The College of Medicine became a four-year degree granting school in ____.
1910
Name the two axis of the Eisenhower matrix
Urgent - Important
You will need to use this type of voice, often referred to as you "library" voice, in the new office space as to minimize distracting others.
Quiet
Inappropriate jokes/comments, blaming others, and gossiping are all examples of _____
Incivility
Listen to _____ before you listen to respond
Understand
OUHSC has the ONLY fully functional _______ pharmacy operating within a college of pharmacy in the united states
Nuclear
EVERYTHING is a priority. Name one of the eight things you should do to make sure nothing falls through the cracks
•Clarify deadlines
•Sequence your tasks for greatest efficiency
•Stockpile work or questions
•Clarify goals
•Show your cards
•Seek support
•Just say No
•Go the extra mile
Computer/Monitors
Civility starts here
with me/you
The ultimate goal of communication is for all parties to have ______ ______ about what is being said.
Mutual Understanding
In May of this year, Stephenson Cancer Center joined an elite group of 70 _____ _____ _____ nationwide.
National Cancer Institutes
Name one of the five ways to make meetings more productive
•Use an agenda
•Set a standard process and format for reoccurring meetings
•Start and end on time
•Define clear roles and participation in meetings
•Using a “Time Timer”
Keep your work space _____, it sends a message about your professional brand.
clean
We all must work together to _____ the _____ of incivility, especially in the workplace.
break - cycle
These are three channels for communications
Face-to-face, Email, Telephone
Name the SECOND state-owned university hospital
Children's (1928), OU Medical was the first (1919)
Outlook has a feature that will help you keep track of both your _____ and ____ _____
Tasks - To-do List
Try to avoid strong:
Smells (perfume/cologne. scented waxes/oils)
Odors (food)
Language
Topics of conversation
When addressing an issue of incivility with someone you should focus on the _____ not your _____
facts - feelings
____% of face to face communication is found in Body Language
55%
Name the SEVEN colleges on the HSC campus
Nursing
Pharmacy
Allied Health
Dentistry
Public Health
Medicine
Graduate
Best practice: Use one ______ to track both your personal and professional committments
Calendar
Your mamma ain't here! Make sure you _______ after yourself, REGARDLESS of where you are in the building.
clean-up