ACCOUNTABILITY AND DELIVERY
This two-word phrase was the title of the Accountability & Delivery session.
What is "Own It"?
This shuts down collaboration: "We've always done it this ____."
What is way?
"Be Curious" means asking questions, challenging assumptions, and staying open to this.
What are better ways?
Service with Care is about the experience people have when interacting with us, our coworkers, and THIS.
What is our community?
This phrase encouraged employees to ask questions, challenge assumptions, and stay open to better ways.
What is Be Curious?
Highly accountable individuals never make excuses or place this on others
What is blame?
Sharing information early helps build THIS and prevents rework.
What is trust?
According to the presentation, curiosity doesn't require more time, it requires different THIS.
What is thinking?
Service with Care is not only about the service we provide, it's about THIS people have when interacting with us.
What is experience?
This word completed a key phrase repeated throughout the values sessions: "Small moments ____."
What is matter?
This ladder encourages people to shift from victim to leadership thinking.
What is the Ladder of Accountability?
This phrase quietly shuts down collaboration: "That's not my _____."
What is department/ job?
This activity challenged teams to solve a missed project deadline by investigating assumptions.
What is the Curiosity-Based Mystery?
When communication is unclear, people naturally fill in THESE.
What are the gaps?
What are interactions and conversations/ communication?
Accountability is not something we can "do to" people, they need to be THIS internally.
What is motivated?
During Round 3 of the Collaboration Challenge, tables had to do this with their structures.
What is merge ideas and structures?
One of the "3 Curiosity Habits" encourages people to test routines and assumptions.
What is Challenge One Assumption?
Workplace tension often exists in the gap between these two things.
What are intention and interpretation?
This common workplace behaviour appeared as a barrier in multiple presentations: collaboration, curiosity, care, and accountability.
What are assumptions?
This accountability conversation phrase begins with: "I want to ensure we're aligned on..."
What are expectations?
Real collaboration requires these, not just intention.
What are behaviour shifts?
Curiosity can take just THIS amount of time.
What is 5 minutes?
According to the presentation, every interaction either strengthens THIS, or weakens it.
What is trust?
Across all four presentations, this recurring idea strengthens trust, collaboration, accountability, and care.
What is communication?