4 Letter Words
This is an inhouse escalation ticket.
What is an INMC?
This is used to verify a Nonauthenticated account.
What is NAPS?
This is issued to customers to take to new utility companies to show their payments for the past 13 months.
What is a LOCR?
That wire's on fire!
WRBN
This is where we transfer callers who need to make a payment on their account.
What is Speed Pay?
Created when we need to cut trees affecting the Primary Lines.
What is TRIM?
This is where we would notate the account.
This is issued when the BP needs information concerning their service dates.
What is the CONF?
This is issued when the customer states that their lights keep getting brighter then dimming really low.
VOLT
This is the jurisdictional code used by customers to make payments in their area.
What is the QPC code?
This is created when tampering is suspected at a location.
What is TAMS?
This is where you go if the caller is needing to start service and they have never had an account with Entergy before.
What is NEW MOVE IN?
This is sent to customers who have had a legal name change.
What is an NCHG?
This ticket is issued when a disconnect is required for a repair after an emergency situation.
TDEM
This is issued by the billing resolution desk to correct a billing error.
What is an INBA?
This work order is to make sure the account is billed on the correct rate.
What is MTVR?
This is where you would see how many broken payment arrangements the BP has had in the last 13 months.
What is credit history?
This is issued when account information is to old to be viewed in MSC, but the caller wants information about a write off.
What is a PRTS?
This is issued when a BP states that part of their home has power.
What is PART?
This tells the customer how much they need to pay to have services restored after a CFNP.
What is a Disconnect or Reconnect Quote?
Redirection of Security Light
What is DSLR?
This is where you will look to see if there are any holds need to be released on the account.
This could be permits received, or verification pending.
What is Premise Notes?
This is issued in AR if the account has to be held for Permits, Outstanding balances or Verification
What is ROSL?
This is issued when a hazardous situation needs to be reported to DOC.
What is an INIC?
This is issued when a BP want to apply a payment to their accumulated Difference.
What is an INPO?