General
Refers to those individuals in a group or organization who do not identify themselves as part of the larger group.
Out-Group Members
Suggest that out-group members come about because some individuals cannot identify with beliefs, norms, or values of the dominant group members.
Social Identity Theory
Out-group members that view the community as threatening, unfamiliar, or uninteresting and conflict with or avoid the community.
Run counter to building community
Outgroup strategy that requires the leader to pay attention to what outgroup members say, and being attentive to what they mean.
Listening to Out-Group Members
Rather than being viewed as “difficult”, out-group members should be seen as being what?
Different
When group members do not agree with the position that is held by a majority of the group, they form an outgroup because they sense that they are in ______ to the larger group.
Opposition
Out-groups take away energy from the group rather than adding to it, having a negative impact on team-______.
Synergy
Different from simply listening, this Outgroup Strategy requires the leader to put themselves in the shoes of out-group members.
Showing Empathy
Out-Group’s help a majority group see its _____.
Biases
When group members feel as though they are too old, young, liberal, conservative, etc., and are unsure if they fit in or are needed, they sense that they are being ______.
Excluded
Out-groups often do not receive the respect they deserve from others. As a result, leaders have an _____ responsibility to treat each member with respect.
Ethical
This outgroup strategy involves examples such as inviting outgroup members to eat with them, asking for their opinion in meetings, etc., in order to help them know they are part of the group.
Helping Out-Group Members Feel Included
In the textbook, what out group examples challenged unethical societal norms and played a crucial role in creating a more inclusive nation in the US?
Women and African Americans
The last reason for out-group development consists of individuals lacking certain skills that are required to relate to the larger group. What is one of the certain skills?
Communication or social skills
What is one of the downsides of out-group members that the textbook identifies?
minor inefficiencies in organizational productivity, creating conflict, or causing a strike
The theory behind the outgroup strategy that tells leaders to let workers know that they are competent at their jobs.
Expectancy Theory