P's & B's
4 Step Process
Authentic Service Purpose
Traits of a Trainer
Server Pathway
100

Being genuinely warm and welcoming and tending to the comfort and well-being of Our people.

HOSPITALITY

100

Visual, Auditory, Kinesthetic

The Three Learning Styles

100

Everyone focused on one thing

A Common Purpose

100

Respond to each person at their own learning pace, giving them as much support as necessary

Set Realistic Expectations

100

place where classroom modules are located

BBI University

200

The restaurant reflects "The Outback Attitude" and the standards, pride, and enthusiasm of the Managing Partner and leadership team.

SPIRIT

200

Step two of the Four step process

Show

200

Emotionally connected, bold, fun, unforgettable

Memorable

200

Make sure you "Walk" the "Talk"

Lead by Example

200

These have the Topics for discussion before, during, and after the shift as well as the Menu for their Training Meal

On-the-floor Shift Cards

300

Ensuring you have great people to work with, and setting you up for success by providing the training, knowledge, skills, and tools you need to do your job to Outback's high standards.

PREPARATION

300

Step one of the Four step Process

Tell

300

Bringing the best of who I am to deliver tailored service

Server Commitment

300

Start each shift by discussing what will be worked on that day and set some goals.

Give Clear Direction

300

This shift is Led solely by the Certified Trainer

Floor Shift 1

400

Taking pride in yourself and Outback by knowing your job, meeting our standards, and being a valued contributor

"The Outback Attitude"

400

Correct errors, Outbacker Builds Skill

Review

400

Smiling and having genuine conversations with each guest

Host Commitment

400

Be enthusiastic about each day and treat people the way that you would want to be treated

Attitude

400

This is where all paper tests can be found and printed from

OBS Training Center

500

A world-class reputation is built one Customer at a time. Our Outbackers personalize the experience to please each customer and make every occasion truly special. All Outbackers are enthusiastically focused on delivering an amazing Customer experience all the time.

NO RULES, JUST RIGHT

500

Repeat this step if Outbacker does not demonstrate an understanding

Step 3: Do

500

Being _________ to prepare Outback food at it's best!

Passionate

500

Tough on Results but kind with people

Be Sincere

500

EEO Training - Hourly and Discrimination, Safe Food, Responsible Beverage Service (Hourly), Hazard Communication are all examples of this

BBI U Compliance Courses