Pricing
How much is choice first year pricing?
29.99 plus tax
What is the definition of a open ended probing question?
A question that cannot be answered with a yes or a no
Where do you find pricing sheets?
CSNOW
Are Rokus compatible?
yes
DVR charge for 1 box?
4.99
How much is a cable box per month?
8.99
When do you use your courtesy close?
End of every call
Where do you find your rebuttal book?
CSNOW
Are firesticks compatible?
no
Self install charge?
9.99
What are they charged monthly for an apple tv? How many months?
8.99 for 20 months
What does the acronym ARM stand for?
Acknowledge, respond, move on
Where do you find the customers account number?
Ringcentral
Are playstations compatible?
no
What is on demand?
A library of 5,000 shows and movies that update every 24 hours
What is the one time payment for an apple tv if they want to pay it in full?
180
What is the 5 step process to call flow?
OPEN
PROBE
PITCH
CLOSE
REBUTTAL
Where do process your sales?
Buyflow
Are xbox's compatible?
yes
What does a customer get back with 30 day money back guarantee?
Refund of services charged
How much is the choice broadcast fee?
12.95
What are the 4 parts of a rebuttal?
transition phrase, acknowledge the issue, fact and benefit, and continue where you left off
Where do you process your sales?
Buyflow
Are Samsung TVS compatible?
yes
If a customer wants to return a apple tv what 2 things need to happen?
Completely sealed and less than 14 days.