Handbook
Failure to report to a supervisor regarding an unscheduled absence is considered what?
A NC/NS
Where do we go to change a PCP
Providers Directory
When do we use Profound?
When do we decline a call?
Restart Computer
How many occurrences result in 5-day suspension without pay?
10
What are we able to use to search a member in CCD?
Case #
EMP #
ALT ID #
MBR #
First Name, Last Name , DOB
Phone Number
How do we look up a previous cut log?
Ref Type - MB
Click ID carrot
Insert last name and first name or member #
Enter
When switching between status codes we must do what before going into the next status?
We must go into ready status first
When are you evaluated to become full time?
Anytime after your ninety days
When are we permitted to use our personal cell phones?
Cell phone usage, during work hours, is permitted ONLY in the break and/or lunch status.
*Not permitted in open work areas*
What systems do we utilize within CCD?
ECIS
GIC
PROFOUND
OTC
Hotlinks - Display members show us what?
Members Demographics
What does the 'My statistics' tab on the main/dashboard show us?
How long you have been in each status, and how many calls you have taken.
How do we log into our Avaya Phone?
Press Login
User Name - Enter 7 digit extension
Password - Last 4 digits of extension twice
Press Enter
If unable to arrive at work on time, or if an employee will be absent for an entire day who do you contact and how do you contact them
Call your supervisor email and text messages are not acceptable
Where can we find the last call made to a member?
Member call history
Where can we find the members PCP in Profound?
Hotlinks --> Display members --> Tab 3 eligibility information 3
In the history tab
What is accepted for PHI
Address
Date of birth
Member id (located on the insurance card)
We want to ________, __________, or ___________ our computers when you walk away from your desk.
shutdown , lock , or sleep
What are the meaning for the following:
Medical ID
Alternate ID
County/Record Number
Medical ID= Internal number used for ccd
Alternate ID= Member insurance card number
County/ Record Number= Ecis look up CAO id
Cot Codes entered and notes entered will be cleared leaving the information portion blank, this is used to clear information we may have put in by mistake BEFORE pressing enter.
What are the three dispositions in 'Call Result' are we NEVER aloud to use?
Do Not Call
No Progress
Unknown
When scheduling a dental appointment and after transferring to the PHDHP, do we give our dental hygienist the appointment details for our member?
Yes