Rebuttals
How will we respond if a customer says they do their oil changes themselves?
"I am glad to see you are taking care of your vehicle. Is that because it is cheaper or quicker for you?"
Tire Rotation and Balance
Express
Having trouble shifting gears
Transmission
Larger vehicle scheduling (F250, RV, Motor Home)
Large Vehicles
How do we answer an incoming call in Volie?
Press the GREEN answer button
How will we respond if a customer says that's expensive!
I understand! Keep in mind with every dollar spent on maintenance will save on unwanted and surprise repair costs.
Software Update
Main Shop
Hard to Turn
Suspension
Night
Where do we send Recall alerts?
GURA and VOLIE
What will we say if customer says... I don't have that vehicle anymore.
That's okay! Let's get your new vehicle added. What is the make/year/model?
*Probe to schedule new vehicle!*
Cabin and Engine Air Filter
Express - Check GURA!
Leaking oil or liquid
Engine
Can I come in today?
Same Day
Where can we find Recall information?
GURA - Call Details
What if a customer says.. how long will my service take?
The appointment is your check-in time, and the service advisor will give you an ETA at check-in.
Transmission Flush
Main Shop - Check GURA!
Burning plastic smell
Electrical
Can someone take me home?
What is CSI?
Customer Satisfaction Survey
What will we say if a customer says... Is there a cancellation list?
We do not have a cancellation list, however, you're more than welcome to reach out to check for any cancellations.
How do we know what is and isn't Express?
CHECK GURA!
My door handle has come off
Trim/Molding
Are you open on July 4th? (Or any holiday)
Holiday
Which schedulers open in Incognito?
GMOSS and CDK