Power Word Scramble
onnceitfd
What is confident
No Message left. Notification not completed
What is Answering Machine
Requires 2 forms of indentification
What is HIPAA
250 seconds or below
What is AHT
Sounding like you want to help can set how a call will go
What is tone
xcneeltel
What is excellent
Member didn't verify identity
What is Did not verify HIPAA /Declined
Advising the call might be recorded
What is disclaimer
86 percent or higher
What is BTP
You should be killing with this on every call
What is Kindness
eildeiyftn
What is Definitely
All questions ask. Notifications completed
What is Script Completed
Notating outcome of call
What is documentation
30 seconds or below
What is Wrap UP
Engaging with member in small talk
What is connection
omectidmt
What is Committed
Member stopped call and had to leave.
What is script partially completed
Provided final offer and ending call
What is closing
95 percent or higher
What is Quality
You can file this, if member shows disatissfaction.
What is a VG
usiodagtntn
What is Outstanding
Member states they already completed this with another advocate
Refused to Participate
Documentation should be notated in both __ and __.
6.25 percent or lower is for ____ and ____.
What is breaks and lunch
Disposition you should be using for not presenting NBAs
What is Specialty Team