I think I got This
What is the code used to waive a tech fee?
336
How do we disconnect in Outbound
Transfer to inbound Retention
List the 3 Rate Codes for modem swap upgrade?
5y
SW
=R
What is Optimum Max Late fee charge amount?
$10.00
where do you find Acquisitions Codes for both east and west coast?
KDB
How can we tell if cx has an overdue balance?
30-day balance will be Yellow
Acct will say In Collections
What are the 5 customer types
Cmm Business
Cmm Bulk
Residential
Bulk Residential
Municipal
what must be included in your voicemail?
Email Address
What do put in special instructions for a Trouble Call?
D - No Spcl Istr
what are the 5 customer Status?
Active, Pending Changes, Pending disconnect ,Install and Disconnect
On Outbound can we Disconnect an Acct ?
NO !
Where do we go on IDA to waive late fees?
The Adjustment Tab
WHAT DOES *ABA mean when taking a payment?
ROUTING NUMBER
What should you Tell the Customer about there bill after modifing Servies?
Reoccurring Charges and Tax
What should your Special Instructions be when sending a Tech in modify Services for Modem swap
O - Call Home
WHAT PAYMENT METHODS DO WE TAKE
BANK ACCT
CREDIT CARD
Where do we find our ACQUISITION CODE CHART ?
KDB
WHERE CAN WE FIND OUT WHAT INTERNET SERVICE IS AVAILABLE IN A CUSTOMER'S AREA?
MODIFIY SERVICES
What systems do pull up at the start of every shift?
My cloud(dailer), vmware,IDA, and KDB
how do we Tag Outbound Calls?
We dont!!!!!!!
How do we calculate Outages?
30day divided by monthly charge multiplied by the # of services are out.
List 3 different phone codes
LC GC VZ
Where can we go to find out when a promo ends ?
Products and Promos
E-customer bill
How do we Manual Dial?
Place call in Pause, click manual dial, enter the contact number, click call Preview and enter account number with dashes
What does KDB Stand For ?
Knowledge Data Base