Show:
The Trails
Service Standards
The Desperados
Appearance Standards
Emergency Response
100

The first trail built was _______  _______  _______ 

Sunset Summit trail

100

(two words) ______ _________ is the most important step of service

Name Recognition

100

Members in charge of the Desperados (first & last names)

Troy Gillenwater, Bob Borsch & Sharon Wong

100

Worn on right side of chest 3” below the shirt collar.

Name tag

100

This must be completed the day of for all incidents

Incident Report form

200

Number of miles of trails

25

200

An example of anticipating guest needs

  • Help with bags, getting in and out of the van, directions to restrooms etc.
  • Offer equipment assistance, adjusting poles, backpack straps etc.
  • Point out region and route on a map.
200

True or False, the Desperados philanthropy is explicitly for the benefit of the Trails at Desert Mountain Club?

False

200

Designated pants/shorts color

Black

200

Notify ________ as soon as possible in the event of any member or teammate incidents

The Outdoor Adventures Manager

300

The trails is on _______ acres of preserved private wilderness land

3,000

300

End of trip steps of service are:

Beverage cooler prioritized.

Cold towels are passed out

Time to use the bathroom

Van is prepared by being pulled around to the trailhead, door open, cabin cooled or heated.

Provide recommendations for recovery – hydrating, stretching etc.

Inform members of other upcoming events

Have BI Folds ready to be handed out

Follow up is provided to any questions or conversations 

300

True or False, the Desperados are a 501(c)(3)  non-profit

True

300

The ______ should be kept clean and free from visible sweat + other stains

Uniform

300

On-property and in the front country we call _______ immediately for all life-threatening emergency situations.

911

400

Number of miles to complete all possible routes

205+

400

How do we engage and show active listening?

  • Allow others to divulge their entire thoughts and words prior to formulating a response.
  • Ask follow-up questions.
  • Treat members as individuals and personalize interactions.
400

Cost of Desperado yearly membership

$100

400

May be worn when working outside and should not be worn when inside a clubhouse

Hat and/or sunglasses

400

We only provide care with-in our ______ __ ________ (3 words).

Scope of training

500

Trail construction began in

2011

500

What is the 15 ft / 5 ft rule?

How we greet members with eye contact then time of day + name greeting

500

Year the Desperados were officially founded

2012

500

_______ are to be worn as the outer most layer

Vests


*If other inclement weather is present (ie extreme cold, rain etc) the vest may be covered.

500

The _______  _______  _______  is called for non-life threatening teammate incidents 

Medcore Nurse Triage

844.842.2540